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Customer Service Manager

Location:
Lagos, Lagos, Nigeria
Posted:
March 02, 2019

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Resume:

UKOBAGIFT

Block ***, Flat * Jakande Estate Oke-afa,Isolo,Lagos H:+234-703-***-**** C:234-703-***-****

ac8nkl@r.postjobfree.com

Summary

I have gain requisite experience in both international companies and State/Federal Government parastatals over

the years.

I have gotten work experience with three international firm such as WHO (World Health Organization), PERPFAR

and KEDI Healthcare International where I work currently.

With my broad interpersonal skills and experience, I have worked in various reputable firms with great and

positive impact on their growth.

I have coach group of organizations and professionals on Presentation Skills etc.

ADDITIONAL SKILLS:

Intelligent, proactive, self-motivated and a goal-getter. To work in a challenging environment and a place where

my skills, talent and experience will be discharged and effectively utilized to achieve the organization's overall

goal.

Skills

Good knowledge of Microsoft Windows. Excellent Customer Service/ Relation Skills.

Professional use of the internet Result Oriented and a good team player.

Good verbal, written & excellent English Analytical, ability to organize, plan, prioritize and

Communication skills execute task effectively

Leadership qualities Good interpersonal skills

Experience

Independent Monitor/Supervisor 11/2008 to06/2010

World Health Organization, W.H.O. Asaba,Nigeria

Monitoring and supervising immunization programs in Wards and LGAs.

Cold Chain Officer 11/2008 to06/2009

National Programme on Immunization Asaba,Delta

Vaccine Storage and Distribution Programme monitoring/Supervision Delta State Primary Health

Care Dev. Agency, Asaba.

Cold Chain Maintenance.

Taking or Calculating weekly and monthly logistic

and statistic balance for vaccine and other immunization

materials.Organizing Seminars, Workshop and Trainings for health workers within State.

National Examination Council (NECO) Invigilator 2009 to 2010

Biology Paper 11 marker Asaba, Delta

Assistant Registration Officer & Presiding Officer 11/2010 to05/2011

INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC) Lagos,Nigeria

Registration of eligible voters with DDC machine.

Co-ordination of activities at the registration Centre.

Responsible to the Registration Area Officer (RACO).

Creating an enabling environment for eligible voters to exercise their franchise.

Supervise the Poll clerk and poll Assistant who worked directly under the PO (Presiding Officer)

Lagos University Teaching Hospital (LUTH) Idi-Araba Surulere, Lagos State (NYSC) 07/2010 to 06/2011

Department: APIN Central Research Lab (College Of Medicine, University Of Lagos.) Lagos, Nigeria

Responsibilities:

Separation of samples

Safety in workplace

Viral Load Test

CD4 and CD4 Percentage (Using Partec Cyflow Count)

Western Blot Test

Full blood chemistry test (Using Hitachi 902 Analyzer)

Kedi Healthcare International Ind. Ltd 08/2011 till Date Lagos,Nigeria

Grow the market and generate sales Improve the training and awareness level in my region to shut down non active store and create more new stores. Ensure there problem is timely resolved. Work closely with

community leaders, top government official for easy mobilization and sales. To increase number of new

registrations of prospective distributors.

RESULT:

Regional sales increases by 48% in first quarter as a regional marketing manager. Recorded large

number of new distributors. Improve product knowledge by improving training system.

Training manager to increase the number of training attendees. Design and create latest and new training

materials for marketing. To plan, organize and implement seminar trainings to improve training standard

Competitors profile and activities spy.

RESULT:

Improve training attendee’s number by over 300%. Improved training standards and material. Excellent

record keeping system implemented

Supervisor, Inspection And Co-ordination Of Company Training Centre Design Of Company Advertisement

Materials Clerical Duties NAFDAC Products Registration.

OTHER RESPONSIBILTIES

Managing Customer Relations

Regional Manager for South-South States

Healthcare Lecturer and Consultant

Supervisor, Inspection and Co-ordination of Company Training Centre

Design of Company Advertisement Materials

Clerical Duties

SUPERVISOR: Customer Relations and Customer Services. (2014 - Till Date)

Academic Background

West African Senior School Certificate (WASSC) 2003

Fundamental Secondary School Kwale,Delta,Nigeria

Bachelor of Science:Parasitology and Entomology 2009

Nnamdi Azikiwe University Awka,Anambra,Nigeria

Personal Data

DOB: 26th July, 1988

NATIONALITY: Nigerian

SPOKEN LANGUAGE: English

GENDER: Male

Professional Affiliations

Nigeria Red Cross Society, Lagos (Basic first Aid Certification)

The Chartered Institute of Environmental Health (CIEH) London, UK (Health and Safety in the workplace

Certification)

Nigerian Institute of Management (NIM) Proficiency certificate in management

MDGs, Development Knowledge Facilitator

BEIJING INSTITUTE FOR CHINESE TRADITIONAL MEDICINE. (Certified Professional in TCM &

Acupuncture)

NATIONAL POSTGRADUATE MEDICAL COLLEGE OF NIGERIA (Proficiency Certificate in Basic and

Advance Life Support for Healthcare Professionals)

ASSOCIATION OF COMMONWEALTH TRADITIONAL MEDICINE PRACTITIONERS FOR WEST

AFRICA IN NIGERIA (Membership Certificate)

Institute of Customer Service of Nigeria (Professional &Full Membership Certificate) 2018.

Additional Information

Interest in Researching

I won golden medal with KFC football club in 2017

I have done a volunteer healthcare research job for Nigerian Infection Control Association on Research

Work on the Perception and Practice of Hand washing in Kuramo V.I Lagos

I also completed research work on Air Pollution, Causes and Consequences, and Prevalence of intestinal

parasite of slaughtered cattle in Awka Abattoir

.



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