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Customer Service Marketing

Location:
Toronto, ON, Canada
Posted:
March 01, 2019

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Resume:

MARAH MADOKH

ac8nf6@r.postjobfree.com 647-***-**** 210 Simcoe St, Apt 1107, Toronto, ON M5T 0A9

EDUCATION

Bachelor of Science Expected Graduation: 2020 University of Toronto

·Double Major: Health and Disease & Environmental Health Major

·Related coursework: Applied Statistics, Programming (RStudio), Applied Mathematics, Psychology and Marketing.

WORK EXPERIENCE

UNICEF JORDAN University of Toronto May. 5 2015 – present

UNICEF Jordan is a non-governmental organization focused at developing humanitarian strategies to combat the refugee crisis in the Middle East https://www.unicef.org/jordan/

·Led an initiative in collaboration with Jordanian high schools to donate used books to Syrian refugees

·Collaborated with 2 Jordanian NGO’s and built 25% of permanent structures in the Azraq refugee camp

·Raised JDS 4000 (~$8000) over two years to support infrastructure development in refugee camps

·Led a student-run initiative to establish relationships with wholesalers, government officials, and schools to provide basic needs to refugees

EasyPark VP Marketing & Co-Founder Jan. 1st 2016 – Sep. 1st 2017

EasyPark is a student-run eco-friendly start up that aims to implement automated parking systems contributing to sustainability programs

in big parking spaces in Amman at a sustainable manner requiring space efficiency (https://www.facebook.com/saffefni/ )

·Co-founded a student run business aiming to modernize commercials parking lots in Amman, Jordan

·Developed the organization structure, KPIs, and marketing plan for the team

·Awarded the “Best Company Award” in the INJAZ Al-Arab young entrepreneurs competition (a startup business competition) and asked to present at a conference in Qatar

·Secured deals with 3 major malls in Jordan as well as 5 commercial buildings

·Generated a revenue of JDS 1,000 in the first year of operation which was donated to Syrian refugee families in Jordan

Intern Sunna Orthodontics – Amman May. 2nd 2017 – Jul 13th 2017

Sunna Orthodontics is a dental clinic based in Amman specializing in orthodontics.

·Participated in a 2-month planned internship focusing on health procedures, patient management, and hygiene procedures

·Redesigned hygiene procedures which reduced cross-contamination and reduced the risk of patient infection

·Created a new client management system which flagged patients based on emergency needs and medical history

·Managed patient payment, booking processes, and employee payrolls

UNIVERSITY PROJECTS

Epidemiology of health and disease University of Toronto Sep. 1 2017 – Jul. 12 2017

·Led a team in analyzing the urban lifestyle and proposed strategies to improve health and well-being

·Created 3 solutions which would increase average amount of exercise per day by XXX hours

·Designed infographics highlighting small changes in diet which would lead to a healthier lifestyle

·Coordinated with grocery stores to offer cost effective and healthy food alternatives for a pilot study

·Analyzed results of our pilot study and concluded a statistically significant improvement in health in the short-term

·Conducted a critical appraisal analyzing different epidemiologic studies

Environmental Crisis University of Toronto Sep. 1 2019 – present

·Currently leading a team in analyzing environmental crisis related to over-consumption

·Created a research plan in collaboration with local government to analyze possible solutions to reduce the environmental problems while maintaining economic growth

·Created a set of metrics to measure the effectiveness and economic risk of each solution

SKILLS

·Fluent in English and Arabic

·Proficient in RStudio, wet lab skills, and computational analysis, Microsoft Office Suite, PowerPoint and Excel

·Great leader, team worker, communicator, collaborator, detail-orientated, ability to learn quickly and highly self-motivated,

·Known to be very organized, can multitask, strong customer service, manages time effectively, loves being challenged with solving problems and working under stress

VOLUNTEER

Event coordinator Organized “Run for life” marathon King Hussein Cancer Foundation – Amman

Fundraising coordinator Determined what money is likely to be raised by selling “Tsadqo” shirts for charity Tsadqo- Amman

Project management Helped in arranging conferences to promote ecotourism Royal Society for the Conservation of Nature – Amman

Marah Madokh

210 Simcoe St, Unit 1107, Toronto, ON M5T 0A9 647-***-**** ac8nf6@r.postjobfree.com

Dear Hiring Officer,

I am writing to express my interest in working with RPI Consulting Group Inc. I believe that RPI Consulting Group Inc. values of service, teamwork, responsibility, diversity and integrity align with mine and I truly believe in the principles that stem from those values. Moreover, I believe I can bring new ideas and fresh enthusiasm to RPI Consulting Group Inc. as a business-oriented science student with technical and leadership experiences.

By nature, I always aim to bring new ideas to life. This is evident in my work experience and personal projects. For example, at EasyPark, as VP marketing and co-founder of a startup, I learned how to think of possible solutions to develop an eco-friendly automated parking system contributing to improved sustainability. More importantly, I had the opportunity to collaborate with big commercial building companies to market our product. From this position, I was able to enhance on my interpersonal skills by expanding my social network. Being VP of the marketing team helped me become a better leader as I learned how to become more confident and a lot more responsive when communicating with my team.

Another valuable experience was my internship at Sunna Orthodontics in Jordan. From this internship, I realized that customer satisfaction is the most important part of building a business, and sustaining loyal customers. My experience in the service industry as a receptionist assistance gave me the initiative to work with patients to reach and maintain customer expectations and provide services that they depend on such as reminding them before their appointment is due. Scheduling in appointments for patients boosted my time- management and organization skills. I am a focused person who pays great attention to detail and is willing to go beyond the minimum expectations to guarantee customer needs.

My background as a science student at the University of Toronto has greatly improved my technical and analytical skills. Not only am I strong working with MS office suite, Excel and PowerPoint but I am also familiar with coding R programming for data analysis, statistical computing and design. As a science student, most of my courses revolve around research and investigating labs. When researching and analyzing reports, I learned how to become a better critical thinker through analyzing, applying standards, making sure of information given, logical reasoning, predicting and changing knowledge.

I am excited by the chance to contribute to your foundation and I am prepared to engage in continuous learning. I believe that my experiences and skills will proof valuable at RPI Consulting Group Inc. My resume expands on my academic coursework, communication skills, and leadership experience. As I prepare for breaking into the field of human resources healthcare management, I am motivated to gain a more detailed understanding of the field. Thank you for taking the time to review my application and I look forward to hearing back from you to further discuss my qualifications for this role.

Best Wishes,

Marah Madokh



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