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Customer Service Data Entry

Las Vegas, NV
March 04, 2019

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Data entry: General Office A/R & A/P Billing, Account Maintenance, Eligibility. Transportation, Rental Accounting. Flexible in Daily, Assignment change. Complete Discretion & confidentiality in L.O.B, Collections. HIPPA Laws, ICD 9-10, CPT Medical Terminology. Strong in problem solving: auditing accuracy in production. Consistence in Federal and HIPPA Laws: Medical Guidelines. Comfortable in fundraising atmosphere: Hud refund Specialist, Foreclosure specialist, Proficient in: Word, WordPerfect, MS word, Outlook, Access, Excel, Explorer, Windows, Mortgage flex, AS400, Paradox, IBM Lotus. Employer Accounts system, 10 key by touch, 40 wpm, Military Information Portal, Epic, On Base, E.A. and Accounting Systems. Resware: Escrow software.

Education & Development

•Currently a Volunteer at St. Martins Hospital

•Completed courses from College of Nevada CPR/ BLS instructor CSN NV. AHA member. 2017

•Graduate of American Career College MCB 2015

•Kennedy High School Graduate 1986

Professional Experience

College of Southern Nevada CPR Instructor Part time April 2018 – Currently still working

Stewart Title Receptionist/ Escrow Opener August 2018 - October 2018

•Basic Receptionist front office duties order office supplies greet customers book Conference rooms for closings.

•Opening of New incoming Escrows entering all Real estate contract information to open Relocation, REO,

•Refinances and new sales files as well as Title. Order Trash and Sewer Demands and updates.

Ultimate Staffing TWI Transportation Data Entry Audit entry of Billing October 2018 – January 2019

Tracking of invoices, Data Entry and Audit of Billings entries in heavy volume in Paradox & Lotus system.


Financial Depositor/ Researcher/ Collections

September 2015- December 2017

•Daily deposit of contributions reports consisting of hours, S.S#'s, IAP, Contract service rate amounts totaling checks

•Process of all checks received from accounting submitted by all major and minor studios, Productions Employers, Unions, payroll companies and participants on behalf of affiliates, non-affiliates, union and participants

•Consistent communication with all departments and customer service with all departments, including Bank in regards to the daily deposit

•Duties consist of knowledge of Actual process of the Daily Deposits Billing & Credit notices, cash adjustments, audits, Cobra, Miscellaneous, wire transfers, pension, and premiums checks

•Handling of the following account types: Primary placements in the Banking, Credit Union, and other financial sectors. Find and inform customers about unpaid accounts. Receive and post payment to customer's account, advise and follow-up with customers on unpaid accounts, Reconciliation, reporting

•Keep records and status of customer's account

•Ability to build rapport with callers and prioritize and multitask

•Maintaining and daily maintenance of Deposit list of checks on hold, running daily reports to show end of day balance of allocations and End of Day contract service reports of balance and distribution of designated reports to Said Departments for daily review

•CPR certified


Medical Billing and Reconciliation Externship

May-July Externship 2015

•Posting of Insurances checks and application of co-ins- & co-pay allowable billing.

•Daily reconciliation of accounting daily checks log. Knowledgeable in patient payments, resolving account disputes, adjustments, recall-rebill and collections.

•Follow up on pending checks without E.O.B's Maintaining strict patient confidentiality.

•Some knowledge of the ICD-9, ICD-10, CPT & Medical Terminology, Medical Insurance verification, Customer service with various insurance company web sites.

•Medical revenue and billing cycle Insure accuracy of insurance claims CMS 1500 & UB04 forms Knowledgeable in timely filing restrictions in various Medical Insurance companies:

•Medical-Medicare, Blue cross, UCLA contractual arrangements.


Foreclosure Specialist/Validation-Audit Call Center/ Customer Service & research

January 2011- September 2014

•Verification Auditing and Jr underwriting all mortgage docs prior to Foreclosure sale, next day's sales

•Heavy Collections and Communication follow up with Attorneys in various states nationwide to validate sales dates and docs for the 60 Day Office of the Comptroller of the Currency aka OCC Verification and calculation of Bids prior to foreclosure sales Nationwide

•Proficient in auditing of all docs formality from intake to foreclosure Experience in REO, Assumption, short sell, calculation of Bids, insurance for regulations

NBC UNIVERSAL Home Video / Cartoons - USDG-/ DELUXE

Temporary Assignment/ Assistant to Director of Operations.

October 2009 - July 2010

•Responsible for all Aspects of office as Director of Operations and administration

•Collect hours for timekeeping of production crews and then send to payroll company and pick up payroll for distribution

•Acting as A Liaison for the Cartoons Department with Human Resource, Production & Payroll Runner, adhering to production schedules

•Front Desk relief of heavy volume phones, accounts of incoming orders, returns and customer service representative correspondence and directive

•Dub Requests/Messengers


Support Specialist/ Billing & Collections

August 2007- December 2008

•Coding for Billing and Collections

•Processing, and reconciling heavy volume accounts of incoming orders, returns and customer service

•Stay Within budget of film and time frame including purchase orders, approval notices, shipping notices, inventory, internet, and order processing

•Schedule 3rd party Production office vendors as needed

•Assist Project Managers, Students and academies with billing packets as needed

•Flexibility to work extended hours and/or weekends to meet project deadlines

•Update database software Open sort mail, correspondence fax, emails for distributions

•Create and update reports by collecting data from various sources and entering into Spreadsheet

NBC UNIVERSAL Transportation department

Administrator Assistant/ DMV rep / Transportation Production assistant Coordinator

March 2003 - August 2007

•Maintained agendas make Travel arrangements, booked conferences rooms for meetings, Food ordering for business meetings and events

•Transportation Production assistant Coordinator to new films, movies on lot projects

•Recorded and verified hours for timekeeping of production crews on lot and off lot production pilots and packages then send to payroll for distribution

•Open sort mail, correspondence fax, emails for distributions Performed basic Bookkeeping work

•Retrieve corporate documents, records & reports review lot general ledger to conform to individual office budget

•Ordering of the Manager company vehicles, registration, gas account record keeping and company on lot parking Id's

•Check Requests / Invoicing to lot for general office supplies

•DMV registration and distribution of Company Cars

•Production and Managers Fuel accounts for film, TV on lot projects, DMV registration of Employees throughout the lot and Production Vehicles DMV validation of production drivers DOT for both production crews and Trucks

•Strong Administrative assistance duties and organization skills of maintaining a Professionalism environment.

Jennifer Clifton

Stewart Title Company

4670 S. Fort Apache Road, Suite 275 Las Vegas, NV 89147



October 3, 2018

To Whom It May Concern,

I'm writing to recommend Irene Tregaro for a position with your company.

I first met Irene when she was hired at Stewart Title Company as temp receptionist under my supervision. I was so impressed with her during l her two-·week temp period, when the permeant position opened for a full-time receptionist T immediately called her. Irene has excellent customer service skills and is dedicated, energetic, and hardworking.

Irene is also very flexible and eager to take on new challenges. For example, whiling working in the temp position she was unable to access our computer system, so on day two she arrives at work with her own laptop so she could assist with ordering the utility and HOA statements for the escrow units. This made an inundated and positive impression on the entire staff.

Irene was part of a company-wide layoff due to a slow turn in the real estate market, but I was sad to see her go. I'm convinced Irene will be a great asset to your company as she has been to ours. Please feel free to contact me if you'd like any additional information.


Jennifer Clifton

Sr. Escrow Officer, Branch Manager

Dignity Health.

St. Rose Dominican San Martin Campus

8280 West Worm Springs Rd.

Las Vegas, NV 89113

di1wt 702-***-****


October 3, 2018

To Whom It May Concern:

This letter shall serve as written documentation for Irene Tregaro's service as a Volunteer with Dignity Health S. t. Rose Dominican Hospitals. Irene began volunteering with Dignity Health, St. Rose Dominican Hospitals, San Martin campus on April 27, 2018 and, to date, has contributed 95 hours of service of our I 00 hour commitment to our program.

Irene's volunteer responsibilities have included handling and discharge of patients, coverage of the information desk, answering phones, specimen delivery and assistance with special hospital projects. Volunteers are further required to meet strict compliancy standards with training in HIPAA, EMTALA, Child/Adult/Elder Abuse Recognition and Rep01iing, Hospital Codes and Emergency Communications.

Irene has been a wonderful asset to Dignity Health. She has a very friendly disposition and demonstrates excellent customer service. She is very positive and kind and is eager to help assist anyone that is in need of service. Irene has a very positive attitude and full of energy. She always has a smile on her face. She began volunteering with us sh011ly after just moving to the Las Vegas area and even after getting a job, she still wanted to continue to volunteer. That always impresses me when people want to give of their time. She has filled in for me on so many occasions, many of which have been last minute requests. I have enjoyed having Irene be part of our program. She is easy to get along with and her co-workers all enjoy working with her has well. She works great with all ages from high school students up to retired individuals.

St. Rose Dominican Hospitals' screens its volunteers very carefully and only selects individuals who it believes are able to uphold our values and mission statement which were established in 1947 by the Adrian Dominican Sisters. Further, our Hospital is not-for-profit and provides numerous community outreach programs as well as support for the disenfranchised.

If you would like to personally discuss this communication, please do not hesitate to contact me.

Jamie Olsen

Market Director

Volunteer Services and Gift Shops

Dignity Health St. Rose Dominican

Rose de Lima, Siena, and San Martin Campuses

702-***-**** (Rose de Lima office) and 702-***-**** (San Martin office) 602-***-**** (eFax)


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