Panama City, FL *****
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules.
Excellent Client Relations
Staff Development &Training
Attention to Detail
Teambuilding & Supervision
Report Document Preparation
Policies & Procedures Manuals
Supervisor of Communications, General Dynamics, Lynn Haven, FL 09/2013 – 08/2017
Supervised a team of Customer Service Representatives (CSR), technical support and Senior Customer Service Representative Staff.
Served as point of contact for the office or group on issues related to human resources, and other departments, as well as external contacts such as customers, vendors, and subcontractors.
Assisted employees in locating information or scripts to better address the caller’s questions or concerns.
Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, and/or work schedules.
Customer Service Specialist, Sprint Corporation, Panama City Beach, FL 09/2004 – 03/2012
Recognized for the Sprint Award of Excellence in year 2005
Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Delivered prepared sales talks, reading from scripts that described products or services, to persuade potential customers to purchase a product or service.
Obtained customer information such as name, address, and payment method, and entered orders into computers.
Bachelor's Degree, Theology, Beacon University, Columbus, GA
2 Years of College or a Technical and Vocational School, Business Administration/Secretarial, Gulf Coast State College/Tom P Haney Technical School, Panama City, FL
Presently, Director of the Discipleship programs at my church, Kingdom Agenda International Ministry
Leader of the Teen's Ministry at a local church for a several years