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Customer Service Manager

Location:
Edmonton, Alberta, Canada
Posted:
February 25, 2019

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Rawya Kemaldean

Edmonton, AB T*R-*S8

ac8lty@r.postjobfree.com • 587-***-**** • http://www.linkedin.com/in/rawyakemaldean QUALIFICATIONS SUMMARY

Quality-driven customer service and operations leader with previous success as an entrepreneur and team contributor in restaurant, financial services, and local government settings. Recently completed Business Administration Diploma with a focus on HR.

Relationship Development: Expert communication and analysis skills that have been vital to building quality employee and customer relationships.

Information Management: Proven ability to streamline internal processes to ensure better transparency and usage of company information.

Process Improvement: Consistently demonstrated expertise in optimizing customer service, sales, marketing, and other leadership functions as a restaurant franchise general manager.

Key Strengths: Highly skilled at multi-tasking, vendor management, recruiting, employee development, and problem solving.

EDUCATIONAL BACKGROUND

Business Administration Diploma, Concentration: Human Resources Management, May 2018 NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY

Petroleum Overview Certificate, February 2012

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY

Early Childhood Development, April 2001

MACEWAN UNIVERSITY

PROFESSIONAL EXPERIENCE

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY

Management Information Systems Student (2016 – 2018) Quickly demonstrated mastery of best practices related to recruiting and selection, governance, compensation management, employee retention, employee engagement, and labor relations due to previous entrepreneurial success.

Selected Contributions:

§ Exemplified strong ability to analyze and recommend improvement to diversity management policies of corporations during a project evaluating IBM, the City of Edmonton, the University of Alberta, and PDP Engineering diversity efforts compared to industry standards.

§ Received an 87% on the diversity management project after completing a 17-page report. Rawya Kemaldean

Page Two

ALBERTA MOTOR ASSOCIATION

Registry Administrator (4/2015 – 7/2015)

Elevated relationships with the public by introducing customer services best practices. Managed the completion of registry, membership, and other service transactions. PRECISION DRILLING

Contracts Administrator (4/2014 – 8/2014)

Played a central role in the correct and efficient completion of legal, sales, and marketing documentation for bid proposals and contracts. Fostered strong interdepartmental collaboration to achieve common goals. Partnered with HR leaders to fulfill contract information requests during the project bidding process.

PENN WEST

Contracts Analyst/ Asset Management Specialist (10/2011 – 12/2012) Safeguarded the accomplishment of growth and profitability goals by managing RFP cycles, inventory management, data entry, and other central elements of the contract management process. BMO

Customer Service Representative /New Accounts Administrator (11/2008 – 10/2011) Collaborated with senior bankers to ensure positive and high quality customer experiences for clients with different financial goals. Consistently enhanced data entry and customer service processes. ALBERTA MOTOR ASSOCIATION

Certified Registry Agent (06/2006 – 10/2008)

Provided efficient and accurate service to all AMA members. BURGER BARON

Director/General Manager/Franchise Owner (1/1999 – 07/2005) Entrusted by corporate ownership to lead the operations of multiple franchise locations overseeing HR, payroll, sales, marketing, customer service, information management, vendor relations, reporting, and finance.

Selected Contributions:

§ Expanded from being a GM into successfully owning a franchise with consistent annual growth and a strong reputation in the local community for quality customer service.



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