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Human Resources management, Customer service

Abuja, Federal Capital Territory, Nigeria
February 25, 2019

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Monica Bodje

Address: **, (behind Corner Shops), off 69 Road,

Abuja Model City, Gwarinpa, Abuja

Phone: +234-****-*** 347 / +234-****-*** 259


Professional Profile

An extremely hard working, highly self-motivated and results-driven individual with a successful background in human resources, sales and marketing and a commitment to delivering against challenging targets, KPIs and business objectives. Works well on own initiative with a high level of self-responsibility, plays an instrument role within a successful and productive team and displays leadership potential, with the ability to motivate individuals to achieve their own potential and to make a significant contribution to the full delivery of common goals. Dedicated to providing an exceptional customer service at all times, possesses excellent time management, organisation, planning, problem resolution and interpersonal skills, utilising communicative abilities to formulate and foster positive / beneficial relationships at all levels. Objective

Currently looking to secure a challenging and rewarding new role, where skills, knowledge and expertise gained throughout successful career to date can be applied and further professional development achieved. Personal Bio-Data

Date of Birth: 27th February, 1986

Sex: Female

Marital Status: Single

State of Origin: Delta

Nationality: Nigerian


BSc Public Administration (University of Abuja, Nigeria) 2011 Secondary School

Primary School

Unique National Comprehensive College 2003

ECWA Nursery & Primary School 1998

Professional Certification

Diploma in Human Resources (Alison Certificate) 2018 Diploma in Hospitality Management (Alison Certificate) 2018 Career Summary

2017-to date HUMAN RESOURCE OFFICER, Bethca Enterprises

Helping draw up plans for future personal needs.


Providing staff training and development.

Operating pay and benefit policies.

Counselling staff about any problems that they may have either at work

Oversee employee services such as safety and health. 2013 – 2017 FIELD SALES OFFICER, ESMCS Limited

Undertaking a multi-faceted role with a variety of duties and responsibilities, including registering both new and existing sims and compiling / submitting weekly reports to supervisors

Ensuring the provision of an exceptional customer service at all times, providing valuable assistance with products choices and processing purchases through the till system

Dealing with any customer queries / issues in a timely and satisfactory manner, escalating the same to a senior member of staff when necessary.

2013 MARKETING EXECUTIVE, Royal Life Key Microfinance Bank

Developing and implementing marketing strategies aimed at generating additional revenue and profit, ultimately benefiting the company bottom line

Liaising with customers on a daily basis, successfully building, developing and maintaining ongoing relationships

2012 – 2013 SCHOOL TEACHER, National Youth Service Corps (NYSC)

Personally responsible for the planning and delivery of lessons in a safe environment, conducive for learning

Working with students both on one-to-one basis and within a group environment

Playing an instrumental role as part of a multi disciplinary team responsible for delivering the set curriculum 2012 EXECUTIVE MARKETER, Arrisone Systems Consult

Successfully identifying potential clients, submitting training proposals on ICT and management training as well as following up on any proposals

Additionally responsible for the effective management of the client database and for writing up any required reports

Key I.T Skills

Word, Excel, PowerPoint

Personal Details

Languages: Good in Hausa Language and English Language Interests: Reading, travelling, swimming, meeting new people Reference: Available on Request

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