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Customer Service Manager

Auckland, Auckland Region, New Zealand
February 25, 2019

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Name: Meenakshi Gongia

Address ** ******** *****, **********, ********

Contact Details 022*******

General NZ driving licence & own transport

Personal Statement

I have six years customer service experience which includes seven months managing a Restaurant and Cleaning jobs. I am professional cleaner also. My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I proved to be a highly focused person who was always willing to go beyond expectations to make sure I serve customer needs.

I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. My background and proven commitment to creating strong customer relationships make me an ideal candidate for this position.

I attend the customers and their problems on phone. So I have more than a year experience call experience.

I am physical fit and doing hard work in New Zealand from 8 years. So I have best customer satisfaction skills with fluent communication skills.

Formal & Professional Qualifications

2012 (National Diploma in Business level 5)from New Zealand institute of technical training Manukau

2014 (National Diploma in Business management level 6) from IANZ Auckland city

2009-2011 (Bachelor in business administration (BBA)) from MM University India

Manager Certificate Auckland Council

Licenced Controller Qualification (LCQ)

First Aid certificate

One day café training certificate

Food Health and safety certificate

Employment Experience

Operation Manager: curremtly working houseproud cleaning company

Key responsibilities:

Driving one site to 2nd site in all hill areas

Talk to customers face to face and handle their issues

Handle the staff and their issues

Make the rosters of staff

Customer Service Manager, Idiya limited IKEA importer, Auckland, April 2017 – April 2018

Key Responsibilities

Face to face customer service & sales

Cash, Eftpos & Credit transactions

Sale charge for phone & email enquiries including Trademe

Setting up store promotion displays including Auckland Home Show

Licence Controller Qualification (LCQ)

Restaurant Manager,LA TAPAVINO Spanish Restaurant, Auckland, May 2016-September 2016

Key Responsibilities

Managing restaurant including recruiting new staff

Cash, Eftpos & Credit transactions

Customer queries, service & sales

Promoting & ensuring good food hygiene & health & safety in the workplace

Team Leader, Meticulous Maids, Auckland 2010, February 2015-April 2016

Key Responsibilities

Assuring safe and hygiene environment at workplace

Handling clients face to face

Managing team

Assuring quality and satisfaction of the customer

Developing Business by bringing more clients

Crew Member, McDonald’s Manukau, June 2012- October 2013

Manukau City, Auckland.

Key Responsibilities

Customer service

Cash, Eftpos & Credit transactions

Drive thru operator

Managing café

Awarded Safety member of the month

Food Safety & Workplace Safety Qualifications

Customer Service Representative, Sparkle Jewellers, Auckland, March 2012- May 2012

Key Responsibilities

Customer service

Handling clients face to face

Cash, Eftpos & Credit transactions

Attend phone and clear the customer enquiries

Key Skills

Excellent Customer Service & Communication Skills

Telephone & internet sales

Leadership, staff, team & management skills

Fluent in written & spoken English, Punjabi & Hindi

Self-starter & high sales achiever


1.Dipen Bhavsar

Position: Manager

Company: Idiya Limited

Place: Penrose( Auckland)

2.Prince Sharma

Position: Manager

Restaurant: La Tapavino

Place: Ponsonby(Auckland)

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