Gurmeet Bagga

Customer Service Representative

Brampton, ON L6X 5E5

ac8ldv@r.postjobfree.com

905-***-****

Customer Service Representative with vast experience in customer care roles,Certified Forklift Operator and Warehouse Distribution individual with a background in occupational health and safety, seeking to take next career step in management with a respected organization. Skilled in providing the best customer service with the ability to perform preventative and reparative maintenance on industrial equipment to sustain warehouse operations. Strong leadership skills that enable the achievement of production goals and advance workplace safety initiatives.

*Customer Service Representative at Vanfax,Mississauga;Exemplary customer service skills and warehouse operations specialist

*Quick learner for new skills and adaptive to market dynamics;proficient in AS400,MS OFFICE.

*7 years of experience in pharmaceutical retail;inventory management and warehouse

*Multilingual individual with excellent communication and negotiation skills;Fluent in English,Hindi and Punjabi

Work Experience

Customer Service Representative

Belron Canada - Mississauga, ON

April 2018 to Present

• Provide excellent service to customers while keeping in mind the company’s policies and standards, and in compliance with any relevant legislative/regulatory requirements.

• Fulfill customer requests, respond to inquiries/complaints professionally, utilizing superior problem solving, investigative, negotiation, resolution, and decision-making skills.

• Adhere to processes, procedures and codes of working practice that promote a comprehensive quality approach to service delivery.

• Manage all contacts in terms of time spent on resolution, customer expectations and satisfaction, according to specified departmental service level targets.

• Contribute to improvements to contact automotive glass handling protocols, systems and processes to meet the needs of internal and external customers.

• Collaborate to develop a vision, strategy and roadmaps for the customer experience while identifying ongoing opportunities for improvement.

• Provide feedback and reporting of the overall customer experience and provide opportunities for customer experience enhancements.

Commercial Driver

Winnipeg, MB

November 2013 to March 2018

• Customer Service ;Provided customers new to city with information on local points of interest; Met customer pickup requests and appointments on schedule;Performed small errands for customers such as mail and package pick-up.

• Operated vans with wheelchair lifts and other special equipment for transport of customers with disabilities.

Guest Service Attendant

Petro Canada - Surrey, BC

February 2012 to March 2013

• Maintain store in neat and organized fashion;Up sell customers on drink and snack items;Dispense lottery tickets and low value winnings;Train new clerks on proper procedures;Helped customers select merchandise and assisted with gas pump operations.

• Consistently exceed sales goals; Won Employee of the month three times for excellent performance.

• Reviewed schedule and stock procedures and suggested improvements;Received new merchandise and stocked shelves rotating appropriately,checked stock for expiry and removed old items. Pharmacy Technician

Gobind Pharmacy - Ludhiana, Punjab

April 2005 to December 2011

• Matched customers with pharmaceutical products based on their needs and desires;Compounded and dispensed desired drugs;cold calls to potential customers and advised them of the company's services.

• Trained other sales representatives to meet their quotas; Closed 10 to 15 sales per day using advanced sales tactics.

• Performed inventory management including reshelving of products, use of forklift where ever applicable for warehouse operations to rotate the products according to expiry

• Answered calls from existing and prospective customers; Assisted customers with medical and technical issues and dosage regime for pharmaceutical products.

• Up sold new range of over the counter products,Promotions on products and making sure satisfaction of customers.

Education

Bachelors in General Science

Indira Gandhi National Open University

2006 to 2009

Diploma in Pharmacy

Punjab State Board Of Technical Education And Industrial Training 2004

Skills

Customer Service (10+ years), As400 (1 year), Call Centre (2 years), Team Management (8 years), Customer Retention (8 years), Retail (10+ years), Microsoft Office (6 years), Administration (2 years)

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