Cheryl Ambruse

***** ******* ** *.*.

Coon Rapids, MN 55433

763-***-**** Home

ac8ldc@r.postjobfree.com

SUMMARY OF SKILLS

A Customer service professional with years of working in an office setting, call centers and, warehouses. Adept in handling 80 + calls per day. Knowledge of how metrics and meeting quotas are done. I have worked in the medical field of handling medical insurance and disability claims. Also, Excellent communication skills, and effective listening skills I am skilled in MS Office (Word, and Excel, outlook), typing is 45-50 WPM. Doing tasks as efficient as possible. While maintaining high standards, and achieving goals. Also, I want to aim to leverage my work experience and abilities in a company where I can assist them work towards their goals and standards, and mission statement. I handled confidential information in roles as a collector, and being a government employee.

PROFESSIONAL EXPERIENCE

03/2018 - 11/2018 Coon Rapids, MN

Day Care Provider Private Families

• Provide care to two children ages infant to 1 years old.

• Ensured children's safety and provide assistance with their daily needs 11/2017 - 02/2018 UPS St. Paul, MN

Package Handler (temp)

• Lift and slide packages onto conveyor for delivery, load packages on to truck for delivery

• Label, scan, and weigh packages, unload and sort incoming packages. 06/2017 - 10/2017 Smyth Company Minneapolis, MN

Press Operator (temp)

• Performed daily checklist of equipment and supplies

• Ensured that products were produced on time and are of quality expectations 03/2017 - 06/2017 National Communications Services, Inc Customer Service Lead Generator/Dispatch (temp) Anoka, MN

• Generate contractor leads by looking under different search engines such as “The Builder and Contractor Blue Book, Dex Yellow Pages, Bosch, and Avaya 11/16 - 03/17 Reed Group Minnetonka, MN

Disability Claims Customer Service

• Handle an approximate 50 - 60 calls per day in a call center environment

• Assist employees who call in to report they were taking a day off, leave of absence, reporting military to care for ill family member/relative, maternity and other reasons for taking a leave of absence

• Review and know the leave of absences of each state as each state has different laws pertaining military, maternity leaves, caring for family members, leave of absence, of the employee was ill themselves for the companies I was responsible for taking calls for

• Enter the information in a call absence program called 360, and Unisys 05/2016 - 11/2016 Voya Financial Minneapolis, MN

Claims Disability Representative

• Answer calls from beneficiaries who needed to report a death claim

• Informed beneficiaries/claimants how the process works and mailed out the paperwork

• I called the beneficiaries back to see the appropriate paperwork was mailed back

• Entered the information into Voya’s system so it would process the paperwork 02/16 - 05/16 Hennepin County Medical Center Minneapolis MN Patient Access Coordinator

• Schedule appointments for customers, pre-surgery dates, and post-op dates

• Maintain the health insurance database

• Act as a patient representative verifying to see if all forms were successfully received Review insurance information patient gave to see if the insurance covered was up to date for that person and inform them of any deductibles they may have 10/15 - 01/2016 C4 Technologies Minneapolis MN

Savings Bond Coordinator

Worked on the system and make corrections on the savings bonds to see if the serial number and date were correct on the bonds.

Totaled up savings bonds to ensure the balances matched Enter information into system so the beneficiaries can receive the check in a timely manner.

08/2011 - 10/12 PREMIER DISABILITY Coon Rapids, MN Intake Coordinator

I answered calls from claimants to see if they could be approved for SSI/SSDI I had to gather all their medical information plus their medications they were taking and enter that into their system called Star

I then would advise them their case is sent to a case manager and paperwork is processed

12/04 - 08/10 Wells Fargo Minneapolis MN

Bill Collector

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations regarding mortgages

• Record information of financial status of customer, Explained of collection efforts. Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.

• Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention. Also, held position in Loss mitigation gathering paperwork from customer, evaluating their case if the customer was available for the Obama Plan, and other agencies who handle loan modifications

• Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies. 09/01 - 05/15 Target Minneapolis, MN

SENIOR CREDIT ADVISOR

I assisted the Help Desk as a go to person when needed for computer problems for

(hardware and software issue).

• I maintained logs and records for compliance and complaints from customers when calling in if they thought they were being treated unfairly from the FDPCA Act, or not having late fees removed.

• I handled escalated calls and actively listened to the customers concerns regarding their accounts and entered their financial information through our database to see if they were eligible for certain payment plans. I also explained how their credit bureau could be impacted

• I opened mail from customers that had issues with their account and responded back promptly with a letter for their situation

• 12/99 - 09/01 Target Minneapolis, MN

• Guest Services Resources

I was a store guest services representative. I answered calls from guest who called in regarding store related issues. Some of the guests would be angry about state tax amounts being higher in some counties than others. I had to explain that each county had their own tax laws and rules.

• When the weekly ad came out, guests would call in about an item being out of stock or if the store did not have the them. I would have to partner with the Store Team Leader on why the item was out of stock or if the store did not have the time

• There were calls regarding items that were being recalled on like toys, over the counter

• medicines. I would partner with the buyer who would call the manufacturer to see what could be done about the recall and make it right for the customer 07/95 - 12/99 Target Guest Relations Minneapolis

• Bill Collector

• My job was to answer inbound and outbound in a call center type setting

• It was my job to assist customers who wanted to make payments or who needed payment plans the cards I collected on were Target Red Card, Dayton's, Mervyns,

• I averaged about 80 calls depending if they wanted to pay right away or needed a payment plan and ask the right questions needed to be on a payment plan

• I would also advise them of the negative credit bureau reporting and how it could

• possibly charge off

EDUCATION

Associate of Arts: Communications, 1999 Normandale Community College - Bloomington, MN majoring in Communications, took courses such as English literature, communications, Psychology, Behavioral sciences

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