Paulo Caramba ** Leamoor Dr,Parsippany, NJ ***** 973-***-****

E-MAIL: ac8lce@r.postjobfree.com

Professional Profile

Sixteen years of IT experience, PC support, Help Desk Support, End-user training including Server support, Active Directory, Avaya PBX and Cisco VOIP administration and Network support.

Work independently and within team environments in a variety of roles.

Skilled at assessing client needs and implementing technology solutions.

NJRE Licensed – April 2012 (1221890) –Currently on Referral Network.

Technical Skills

Hardware: Proliant Servers, Dell PowerEdge, Dell and HP laptops, Cisco Routers and Switches, Avaya and Cisco VOIP phones, 3Com Hubs, wireless routers and access points, storage devices and other peripherals.

Platforms: Windows NT, Windows 2000 / 2003 /2008 Server, Windows XP, Vista, Windows 7 and 8.

Software: Microsoft Office, Microsoft Exchange, Powerquest Deploycenter, Seagate Backup Exec, Netscape, Clarify, Objectel, Norton Anti-Virus, OMS, Magic and SDP Trouble Ticketing, PcAnywhere, Partition Magic, Drive Image Pro, Norton Ghost, Definity Site Administration, Cisco Call Manager, Goverlan, Remedy, Acronis, Microsoft SMS/SCCM, MCafee, MS Lync, Shoretel, Cisco Jabber, LanDesk, Footprints etc.

Certifications / Training

2014 - CompTIA A+ Certification

2015 – Configuring windows 8

Microsoft Lync Administration

2000 - MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)

Cisco Call Manager

Cisco CCNA

VOIP – IST 7004

Network Security – IST 7005

Unix Level I and Level II

Paulo Caramba 86 Leamoor Dr,Parsippany, NJ 07054 973-***-****

E-MAIL: ac8lce@r.postjobfree.com

Professional Experience

6/15 – Present ISS Solutions / Pinnacle Foods Group

Executive Desktop Support

Responsibilities include:

Supporting all aspects of office operations from hardware to software issues.

Cisco Call manager and Unity support

Email mailbox creation, network shares, user accounts, printers and video conferencing support.

Support for mobile devices (iPhone/iPad) and Mobile Iron Management.

2/01 – 4/15 Tata Telecommunications, Matawan, NJ

Assistant Manager - Regional IT Infrastructure Specialist

Responsibilities include:

Perform Windows Server Administration.

Create and manage new user accounts, shared directories, backups, etc.

Perform Windows Exchange mailbox Administration.

Setup Servers, Workstations, laptops, Disk Images, Install, upgrade and troubleshoot Hardware/Software, Troubleshoot client problems and network issues both locally and remotely.

Setup Racks for networking components, Setup and Maintain (Avaya) PBX System.

Cisco Call Manager 8.5 and Unity administration.

Router and Switches setup for both Lan and Wan networks.

Organized Network Topology by tracing cable runs, adding patch panels and rack mount systems.

Resolve connectivity issues regarding Lan and Wan.

Provide desktop support for Lan users including software, hardware and internet configurations.

7/96 – 2/01 MCS/Canon, Paramus, NJ

Advanced Field Service Technician

Responsibilities include:

Servicing and installing customers' office equipment, including copiers, faxes, network cards, etc.

Troubleshooting technical problems, on various equipment. Involves both hardware and software.

Network setup and configuration

Customer training

4/98 –3/00 RETS Institute, Nutley, NJ

Instructor (Part-Time)

Responsibilities included: Teaching classes covering the following topics:

Computer hardware/software/networking

DOS/Windows 3.11/95/98/NT

Driver installation and use of utilities

Hardware diagnostics

Industrial applications, peripherals, microprocessor, robotics

Digital and analog circuitry

Amplifier and filter circuits

Paulo Caramba 86 Leamoor Dr,Parsippany, NJ 07054 973-***-****

E-MAIL: ac8lce@r.postjobfree.com

6/90 – 11/94 Atlantic Telecom, E. Hanover, NJ

Warehouse/Operations Manager

Responsibilities included:

Managing a 10 million dollar inventory along with three supervisors and a staff of eight people

Designing and implementing a testing center

Creating return authorization and repair service procedures

Repairing/ servicing/ auditing telecommunications equipment including hard drives and computer circuit boards

Cost analysis and budget control

Member of the Management Board

AWARDS

Tata Communications

Going the extra mile

Bravo

Bravo – Personal Accountability

MCS CANON

ATSP – Association of Technical Service Professionals - Bronze Level

100% CLUB

Rets Institute

Outstanding Achievement and Accomplishment

Atlantic Telecom

Setting the Standard

LANGUAGES: Fluent in Portuguese and Spanish.

MILITARY: E.P.S.M. – SACAVEM, PORTUGAL

LIEUTENANT

- Responsible for scheduling of daily activities, training and evaluations.

- Responsible for two platoons with six Sergeants and sixty-four soldiers.

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