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Customer Service Management

Beirut, Beirut Governorate, Lebanon
February 24, 2019

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Rami Bou Nicolas

Management & Information Systems/Information Technology managment

Address Byblos, Beirut, Lebanon

Phone 70323088


Date of birth 1986-08-04



An eager experienced business major graduate that is looking forward to find an appropriate position at a well reputed business to continue a career in MIS OR ITM or any management field at any Business Administration departments. Qualifications Enjoy working with people of diverse backgrounds, cultures, and professional levels, Possess strong public relations, communication. Excellent communicator Able to identify with strong and resolve leadership problems, skills. remain Fast Learner, organized team at player, any pressure. outgoing and work well under pressure. Sociable with positive attitude. Hard working, ambitious and very reliable. Experience

2016-07 - present Owner/Operator


Running Small Family Business that we opened which is growing in selling E-cigarettes & Vapes, and electronics and their accessories.

• Responsible for purchasing, selling, marketing, photography, shipping, accounting, customer service, and maintaining website.

• Prepared, managed, developed, championed, monitored, and presented

• Maintaining company website with up-to-date with product specifications and availability

• Managing ByblosVapes responding to customer inquiries in a timely fashion and answering questions on available stock and product performance.

• Selling a minimum number of products based on goals and objectives defined by sales metrics

• Coordinating with webmaster to update the website and create Internet promotions and advertisements

• Disclosing terms of sales with vendors and reviewing inventory replenishment

• Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner

2015-05 - 2016-04 Registration Officer

American University of Middle East (AUM) Kuwait.

In Charge of all critical information and data available on University server, planning and creating reports and analyzing reports of all types and for most of the university departments and to top management directly. In charge of the planning and structuring team to create a study plan and to structure it to reach to the right critical target and report all the critical decisions to top management. In charge of student registration process and all grading data and information up to graduation process. Monitoring and applying all rules and restrictions on Banner Information Analyzing Data Planning & system information and and Systems. structuring for Reporting. students structuring. of and all critical faculty. decisions. 2/23/2019 Online resume Zety 2/3

Registration processes for students.

2013-03 - 2015-02 Business Development Manager

Sahaco Furniture Design, Adonis Industrial, Lebanon. In charge of business planning and operations and analyzing all information to be used for creating a better solution for the system of the company.

Using technology and data used to reach targets at best possible ways. Store Management and stocking for logistics for all available raw materials to cut down production lost and wastes that can be overcome with no costs to Management Store I.reach T management. target production Department. at lowest possible cost and waste using all possible ways. 2010 - 2011 Marketing and Planning.

AAnada Lebanese traditional cuisine, Ghazir, Lebanon. Introducing and planning the brand new Cuisine to the Lebanese market as traditional market and specially to social networking as a specific target. Creating public relations for a client database purpose.

Maintaining connections and CRM (customers relationship management). Keeping up with the reviews and maintaining Marketing I.Social T & web media development & good Advertising. network relation setup for a & better marketing results and reaching targets. 2009 - 2010 Executive assistance

Clicks Assisted Assigned Analyzed Limited in and in preparing recruiting translated Achrafiyeh, the the the power focus Beirut, data group point of Lebanon focused presentations members groups 2007 - 2009 Customer assistance - Information centre The Kitchenette For Diet foods, Adonis, Lebanon

Customer assistant -Information center. Redirecting calls and help the information center callers. Handling consumers’ complaints, inquires and problems as to offer customer assistance and service to meet the customer’s satisfaction. Connecting the right department representative's to assist the specified customer needs. Education

2006-09 - 2013-12 Lebanese American University (LAU), B.S. in Management & Information System.

(MIS)/ Information Technology Management. (ITM),, Bachelors of Science in Business.

2005-09 - 2006-06 Adma International School, American High School Diploma American High School Diploma

2003-09 - 2005-06 Kuwait National English School, British System (IGCSE) British System (IGCSE), O Levels in 5 Subjects, AS Levels in 2 Subjects, A Level in 1 Subject. Skills

Microsoft Office Applications(Word, Excel, Access, PowerPoint) Microsoft Project 2010

Adobe InDesign, Photoshop.

2/23/2019 Online resume Zety 3/3

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Relational Databases. SQL.

Languages: Arabic & English


Beginner level.

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