Ealexia M. Turner

ac8l9y@r.postjobfree.com

Cell 678-***-****

Education

Dacula High School, Gwinnett County, Graduated June 2014

GeGeorgia Gwinnett College, Gwinnett County- Current

Major- Physical Therapy

Minor- Psychology

Objective

To obtain a position which allows me to utilize my superior customer service background as well as showcase the project management, organizational, and communication skills I possess.

Soft Skills

Leadership, Team Building

Patience, Critical Thinking

Communication

Relationship Building

Experience

Action Bartending Services

January 2019- Current

Master Bartender ( Special Events )

Intercontinental Hotel – Atlanta, Ga

Posh Events- Georgia ( Different locations)

Universal Agent-Service/ Williams-Sonoma

April 2018-January 2019

Programs worked with: Cetrix, Avaya, Outlook Windows,

Skype Business, Single Sign On, Duo Log in

Provide all product information requested ; providing alternatives if applicable

Assisting customers regarding all orders (special orders), back orders, charge sends, alone with courier deliveries

Place orders over the phone with customers

Appease customers due to curtain circumstances, regarding processed orders only ( Price adjustments )

Check inventory for availability through multiple software

Process returns/credits alone with issuing out Replacements (including furniture items)

Schedule delivery, and Residential Return pickups if needed (Furniture pickups or Standard UPS pickups; depending on weight of items)

Create and email delivery labels

Credit customers due to receiving damaged or defective merchandise per the companies policy

Track shipments (UPS,USPS, and in home HUB delivery centers) In source & Out source HUBS

Create alerts for communication among other departments

Assistant Manager/The Walking company

April 2017- May 2018

Responsible for opening and closing store

Answer all inbound calls and resolve concerns daily

Evaluate customer needs and recommend or up sale products

Responsible for coaching when needed for employees’

Organize and train staff to effectively perform all job responsibilities

Set selling floor goals, to perform better than previous year

Maintain company standards in all areas of operation

Handle cash flow throughout day /Make nightly deposits

Record deposits log daily

Ensure compliance with current employment laws

Assess store morale and resolve all issues among employees

Approach business with sense of urgency at all times

Stocking all incoming inventory

Organize new incoming inventory on sales floor and back stock room

Track online orders when necessary for customers

Display floor/ Store visual changes (whenever needed weekly)

MEMBER SERVICES/LIFELOCK IDENTITY THEFT

February 2017- April 2017

Deliver award-winning customer care to members

Fast Pace working environment

Address member inquiries

Update Billing Debit/Credit card information for members

Dispute/ Validate fraudulent alerts for members

Assist members with home website support/ Phone App support

Reach sales goals (up selling membership plans)

PROFESSIONAL ASSISTANT/ POSH A MIREILLE

November 2015- February 2017

Provide superior customer service by greeting and servicing clients

Book, cancel, and reschedule appointments through a scheduling system

Place supply order with vendors

Stock products

Tracked all inventory

Direct liaison between stylist and vendor

Contact this candidate