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Manager Customer Services

Toronto, Ontario, Canada
February 22, 2019

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Suyani Suthakaran

*** ******* ****

Scarborough, ON M1V 4J3

Ph:647-***-**** Email:


Highly motivated individual with strong people skills, attention to detail, problem solving skills and is looking to obtain any position.


Able to work effectively managing multiple tasks and under pressure

Fast learner and quick in absorbing and utilizing new methods

A self-starter with excellent communication skills

Excellent work ethic and organization

Capable of working independently and in a team as demonstrated

Capability of providing courteous customer services in a professional manner

Possesses a high degree of responsibility and integrity

Fluent in English and Tamil


Ryerson University September 2017 - Present

Albert Campbell C.I September 2014 - June 2017

Father Michael McGivney Catholic Academy September 2013 - June 2014


Warehouse Team Leader March 2018 - Present

Supervising employees, training new employees

Resolving problems, identifying warehouse system improvements

Wrote and submitted reports at the end of the shift to my manager

Held weekly floor meetings to set goals and discuss all issues

Printing route maps to drivers and uploading files, setting up the inbound scan

Knowledge of using excel spreadsheet

Answering phone calls in a polite manner (dispatching)

Living and Giving (Gift shop) September 2017 – January 2019

Assist customers with returns and service packages (pack and wrap).

Served various questions from the customer’s and provided information about the products and restocked inventories

Process credit/debit card and check or cash payments

Ensure cleanliness and maintenance of the store

Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner


Woodside Square Mall (Triovest) December 2014 - June 2016

Ability to manage, organize information and communicate with others

Able to handle cash and volunteered as a cashier

References Available Upon Request

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