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Customer Service Administrative Assistant

Winnipeg, Manitoba, Canada
February 22, 2019

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Suyeon Kim


***-** ***** ******, ********, MB R3T 2C7

A passionate business person with 1+ year experience of office assistant and receptionist in the education industry. Meeting 200+ visitors, students and parents a week, and fulfilling their demands. Seeking to leverage strong customer service skills and administrative experience.


●High proficiency with MS Office and Google Docs

●Problem solving skills with minimal supervision

●Ability to work both independently and collaboratively

●Customer service skills

●Excellent interpersonal and communication skills

●Ability to adapt to fast-paced and changing environment

●Time management and organizational skills

●Strong multi-tasking skills


Kumon Math & Reading Center - Fort Garry - Administrative Assistant / Receptionist

December 2017 - PRESENT

●Reported to the head instructor in regarding appointment scheduling, requests from parents and students, and changes on students’ plans

●Provided orientation to the new clients and arranged 25+ appointments every month

●Responded to client inquiries and resolved the problems on the phone and in person

●Placed order and maintained inventory of general office supplies and worksheets

●Managed electronic and paper records of students and generated the progress reports bi-weekly

●Accurately processed 200+ check-ins and check-outs using computer program every week in fast-paced environment

●Processed 15+ Electronic Funds Transfer forms monthly and communicated with the clients in regarding the financial troubles confidentially

Forever 21, Winnipeg Outlet Collection - Sales Associate

August 2017 - December 2017

●Provided outstanding customer service by suggesting styles and guiding customers to locate the specific garments

●Maintained friendly and professional behaviour with customers and co-workers

Winnipeg Lost Dog Alert Inc. - Facebook Page Administrator

March 2016 - November 2017

●Assisted 10+ reunions of owners and dogs every week

●Published 20+ Facebook post regarding lost, found or loose dogs with information gathered from communication with the clients every week


University of Manitoba - Bachelor of Commerce (Honours)

September 2012 - February 2017

●Human Resources and Marketing Major

●Intercultural Development and Leadership Program (IDLP) completed

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