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Desktop Support Computer Operator

Washington, Pennsylvania, 15301, United States
February 22, 2019

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Joseph A. Victoria

*** **** ******

Washington, PA 15301


Cerner Corporation, Kansas City, MO 2015-2018

Senior Technical Solutions Analyst

Provide support/build for Cerner INVISION/OAS Gold Patient Management solution

Cerner Ad-Hoc Report writing, Patient Scheduling/Access, TSO, Integration Testing, User Training, and Knowledge Transfer

Provide Helpdesk/Call Center support for VPS AnyQueue solution

Perform some programmer/analyst work – programming, structured analysis, database design

Work closely with Patient Access and Patient Accounting to define and implement work requests

Allegheny Health Network, Pittsburgh, PA 1998-2015

Senior Application Analyst – 2004-2015

Provided support/build for Siemens/Cerner INVISION/OAS Gold Patient Management solution

Siemens/Cerner Ad-Hoc Report writing, Patient Access ‘TSO, Integration Testing, User Training, and Knowledge Transfer

Provided build/support(bed management/patient placement, pagers, report writing, user ids) for Teletracking XT Capacity Management software

Provided Helpdesk/Call Center support for VPS AnyQueue solution

Provided support for Patientworks solutions

Provided support for Affinity(Quadramed) application

Provided guidance to clients on completing a business systems analysis, explained established application software development standards as a means of attaining desired results

Participated in the planning, analysis and design of systems and enhancements to existing systems with clients, vendors and other external/internal resources

Monitored, evaluated, and assessed information system processes, procedures and technologies to improve efficiency and ensure quality

Wrote and/or revised clear and concise user training materials, and operation or procedure manuals

Provided Helpdesk/Call Center and one on one assistance as required

Provided 24/7 operational and client support of application software as required

Installed/Implemented Dietary Foodservice Suite of applications and interfaces at both the West Penn and Allegheny General Hospital Campuses

Senior Computer Operator – 1998-2004

Monitor SNA’s and Print Queue Servers used throughout the West Penn Allegheny Data Center for errors or problems

Verify backups on servers using Data Protector, Backup Exec and Arc serve

Monitor Medical Records HL7 Transactions

Verify backups on various servers using Data Proctor and Backup Exec and take necessary steps to resolve backup failures

Transfer encrypted files to necessary vendors for processing

Perform routine maintenance on Lexmark and HP printers

Perform Help Desk/ Call Center duties for off hours and weekends

Desktop Support Troubleshooting

Create Patient Billing and Demographic Information Downloads for West Penn and Suburban General Hospital


California University of Pennsylvania

Bachelor of Science, Industrial Management and Computer Science


Brownson House 1984-Present

United Way Youth Organization, Washington, PA





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