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Customer Service Financial

Location:
Lagos, Nigeria
Posted:
February 22, 2019

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Resume:

Name : Olubukola Titilope OYEWOLE

Address: ** ************ ****** ***** ****, Lagos, Nigeria.

Phone Number: 080******** & 081********

Email: ac8kl3@r.postjobfree.com

Summary of Profile

A dedicated, self motivated, people oriented and astute individual with absolute commitment in accomplishing impossible targets within specified time scales seeking a challenging position that offers opportunity for professional growth. I look forward to working in an establishment which offers me opportunity to develop new skills while strengthening those I already possess alongside contributing my quota towards increasing maximal profitability and effectiveness.

EDUCATION Educational Qualification

Bsc Economics 2006

Professional Experience

Company: First Bank of Nigeria Ltd

Role: Head Financial Transaction Jul. ‘23rd 2014 to Date

To provide quick financial services to customers of the bank.

Ensuring round the clock ATM uptime to create good customer service satisfaction that in turn affects the image of the bank positively.

Supervises cashiers/tellers, authorizing cash withdrawals, ensuring proper recording and accounting of cash transactions and balancing of cash daily

General supervision and co-ordination of accounts and clearing activities, oversees administrative functions of the branch.

Monitors and analyze the financial performance of the unit monthly and reporting variances accordingly.

Ensuring prompt and timely processing of local funds transfers both internal and to other banks, issuance of bank cheques, setting up standing orders on behalf of requesting customers.

Ensuring prompt processing of oversees school fees and bill payment done through CBN Form A platform.

Outward payment remittances of non-bills transfers to external countries in foreign currencies

Ensures customers’ transactions are processed within approved service TAT.

Ensure prompt response to customers’ issues relating to inward and outward transfers and resolving them to the customers’ satisfaction.

Rendering of returns and reconciliation on all Money transfer transaction and assigned internal accounts under accounts ownership

Monitored and analyzed the financial performance of the unit monthly and reporting variances accordingly.

Head Non Financial Transactions

Responsible for the overall handling of customers enquiries with regards to customer care, E-business products, account opening and maintenance of accounts and customers relationships(both existing and prospective) of the bank while ensuring timely /exceptional service delivery and customer delight

Handling of account maintenance activities

Responsible for ensuring, forwarding and also responding to external and other banks reference status enquiry as well as the confirmation of status of internal reference

Administrative roles, ensuring the smooth and accurate running of activities in the department.

Company: Grand Treasurers Limited (Subsidiary of Consolidated Hallmark Insurance Plc

Role: Loan Processing Officer Mar ‘12 – May ‘13

Verifies every loan applications for completeness and accuracy.

Follow-up on clients for the completeness of a loan application

Reviews applications to ensure compliance with company policies and legal requirements

Performs all required research and contact appropriate reporting agencies and businesses to verify accuracy of information.

Prepares new renewed and /or restructured loan packages to ensure compliance with policies and regulatory statues.

Ensures high standard of service is experienced by customers

Role: Business Development Executive

Writing business proposal and develop credit memos

Gathering intelligence on customers and competitors

Developing existing business line to match existing customers needs

Market research

Investigate economic surrounding business activity

Secure sufficient financial resources for future development and expansion.

Company: Express Discount Asset Management

Role: Research and Investment Officer Mar’08 to Nov’11

Responsible for financial and Equity research reports.

Preparation of the Daily and Weekly Stock market report/newsletter.

Conduct regular financial analysis on quoted and unquoted companies.

Portfolio evaluation and monitoring for clients

Core research into the various sectors of the economy.

Daily monitoring of stock movement.

Conduct fundamental and technical research/studies on economic and financial trends in the Nigerian financial market

Monitor political and economic developments, identifying its effects on the general economic outlook

Generate relevant data through research and analysis of economic trends and business indicators in the macro-economic environment and provide weekly research update/market outlook.

Profiling Clients for investment management purposes

Role: Finance and Operations

Preparation of liquidity position

Raising Vouchers and Posting daily transactions on Symbols

Remittances of statutory deductions- CSCS, NSE, SEC

Remittances of Pension and taxes- PAYE, WHT, VAT

Customer Portfolio Valuations

Any other functions as assigned by superior officer

Role: Clients Relations Unit

Attending to shareholders on general enquiries

Accounts opening for clients

Attending to clients complaints

Managing customer’s accounts

Sending out of client’s accounts monthly

Executing shareholders request and letters

Liaising with every unit within the group in resolving clients issues

References

To be provided upon request

Other Areas of Expertise

Skills in Writing Financial and Equity Reports

Using analytical charts to explain real life issues

Experienced user of Microsoft Office products

Key Competencies

Adaptability

Strong Analytical skills with the ability to utilize report writing software

Initiative

Creativity

Aptitude for hard work

People Management and networking skills

Interpersonal Relations

Team Player

Pro-active

Excellent writing and communications skills



Contact this candidate