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Customer Service Desktop Support

Location:
Tacoma, Washington, United States
Salary:
58,000
Posted:
February 21, 2019

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Resume:

Evan Belmore

**** ***** ****** ****, ******, WA *8445 253-***-**** ac8kik@r.postjobfree.com

Career Profile

Customer service focused Technical Support Specialist with 4 years career experience in support specialist/help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. I work well in team environments and displays a strong work ethic.

Relevant Qualifications

MICROSOFT OFFICE 365 • Active Directory

Microsoft OS 2000-2010 • Database management

Mac OS X/IOS • Customer Support

Microsoft Server 2003-2016 • Networks LAN, WAN, VoIP

Helpdesk support • Work orders

Education

ASSOCIATES OF APPLIED SCIENCE JUNE 17, 2010 CLOVER PARK TECHNICAL COLLEGE

Major: Computer Network & Information System Security

Minor: Computer System Security

Coursework: IT Essentials I and II, Networking Fundamental I, Computer Security Concepts,

MS Desktop Support I and II, Server, Cisco Networking Design

Fundamentals, Implement System Security, Law & Ethics in the work place, Intro to Data Analysis, Internet Basics, Introduction to Linux, Advanced Linux, General Psychology, English, Pre-Calculus, Chemistry, Telecom Security, Contingency Planning.

CERTIFICATION 2010 COMPTIA A+

CISCO NETWORK DESIGN & SECURITY

Skills & Abilities

Professionalism and customer service to my customer’s technical issues. Dependable to finish projects on time confidence that technical issue will be solved. Highly flexible to adapt to new and several types of work. Extremely dependable, accurately assesses situations, makes quick and accurate decisions. Great team member and the ability to work on my own as well.

Relevant Experience

CEO/OWNER EVAN’S COMPUTER REPAIR 2011 TO PRESENT

Building desktops, Repair of laptops and MacBook’s. Repairing Laptops, desktops, printers, & tablets. Replacing: Motherboards, Hard drives, video cards, fans, & towers. Performing software & hardware upgrades. Installing Windows; 10, 8, 7, Vista, XP & 2000. Office 365, 2016, 2013, 2010, 2007, & 2003. Installing & managing switches, modems, routers, & gateways. Answering customer service phone calls & solving the issues. Installing cabling CAT6 & Coaxial.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST FRANKLIN PIERCE SCHOOLS 1/2015-8/2018

Deploying new desktop/laptop Windows/Mac systems, replacing motherboards from desktops & laptops, replacing ink cartridges for Hp, Dell, Xerox and Lenox printers, using Management Engine software for ticking system. Answering Help desk calls for customers & completing and creating work orders and providing resolutions in a timely manner to end-users. Network troubleshooting in classrooms throughout the district, Installing cables. Installing and maintaining switches & routers, Managing Windows Active directory: adding users, computers, objects & printers. Installing Windows Server 2003, 2008, 2012, 2016; Windows 10, 8, 7, Vista, XP; Office 2007, 2010, 2013, 2016 Office 365; math software, English software, medical software, Adobe CC, PTLW software used in the school district for CTE classes. Removing old peripheral devices & installing new peripheral devices. Managing iPads and MacBook laptops using JAMF, which includes setting up & configuring them. Configuring & creating apps, shortcuts, applications. Managing Inventory database, adding, updating & creating items. Creating how-to documents for software install and for staff members. Developed and assist in building Windows 7 image for all the different laptops/desktops used at the company. I provided feedback during weekly IT meetings about projects and issues the techs were seeing in the field and on the helpdesk.

INTERNSHIP CLOVER PARK TECHNICAL COLLEGE 8/2009-6/2010

Deploying New HP desktop computers, Imaging Windows XP, 7 using Ghost Imaging software. Changing printer ink and drums, troubleshooting network issues with Ethernet boxes, Installing Windows XP, 7, Windows Office 2003, 2007, Math, English, updating different classrooms, defrag, updating Antivirus program, answering phone and filling out help desk tickets, completing help desk tickets, troubleshooting issues with video cards and NIC cards, moving lab rooms to different areas throughout the campus.

Additional Experience

Grounds Maintenance Fife School District/Fife, WA 10/2011-1/2015

Grounds Maintenance Fife Parks Department/Fife, WA 4/2011-10/2011

Grounds Maintenance Pierce County Parks/Tacoma, WA 3/2006-12/2010



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