Customer Service Manager
Resume:
Florence Pieszchata
**** **** *****, **** **********, CA 95691
916-***-**** ac8kgs@r.postjobfree.com
OBJECTIVE
Open to enthusiastically servicing a self-rewarding and customer service position utilizing my skills and knowledge while making a positive impact within organization in California.
EDUCATION
Business Administration Management/ Human Resources - Sacramento Consumnes College, Sacramento City College and University of Davis, Some College Credits ungraduated 1984
Winters Joint Union High School - Graduated 1978
SUMMARY OF QUALIFICATIONS
Outstanding Attendance and Reliability
Extensive Customer Service background
Well organized and self-motivated
Interpersonal and Communication skills
Excellent initiative and problem solver
Multi-tasking and prioritizing abilities
Fast learner and attention to detail
Works in well diverse team
High quality of Professionalism
Manage/supervised high volume Customer Service Call Center
Computers, Word, Excel, Outlook, PowerPoint, Google Chrome, etc.
Works well under Pressure
EXPERIENCES
UBER Driver 1/22/2018 - 6/2/2018
Driving excellent 5 Star Rating customers needing rides to and from destinations in the areas Sacramento, Yolo, El Dorado, San Francisco, Alameda, San Joaquin Counties. With my outgoing personality I really enjoyed giving customers my best excellent positive service with a pleasant smiles and was able to service door-to-door service walking unfortunate customers who needed more hands on servicing their wheelchair or walker giving patience and care manner. This comes natural to me as I would have like same if I was a customer Rider for Uber.
St Vincent De Paul - Sales Associate 10/31/2018 - 1/2/2019
Serving incoming customers for charity Thrift store merchandise as a Sales Associate giving my pleasant outgoing excellent service answering questions, assisting in clothing, store items, furniture and cashier responsibilities. I worked during the time of fire disaster and many customers who were victoms needing support of their emergency care for clothing and shoes. I worked there mostly to give my best excellent positive service with a pleasant smile giving my time, patience and understanding for the help needed in the local environment communities.
Supervising Program Technician III, State of California Employment Development Department (January 2007- November 2015 Retired)
800 Capital Mall, Sacramento, CA 95814
Manage Operations Call Center Assistance and direct customers
Answering complex sensitive telephone calls
Statistical computer monitor workers working respectfully and efficiently
Servicing high quality customer service large level of call queues
Review Computerized adjustments via program systems
Multitasking Emails, Faxes, Voice Mails, and Schedule/attend meetings, with an Organized work station
Hire and interview candidates
Personnel attendance Reports
Payroll timekeeping staff leave records
Previous State Experiences as follows equaling total State Civil Service 35.5 years and currently retired:
Supervising Program Technician II (Jan 2000 – Dec 2006) Sacramento, CA
Continued Page 2 Resume of Florence Pieszchata
Program Technician II (January 1995 – December 1999) Sacramento, CA
Program Technician II (May 1988 - December 1994) Oakland, CA
Other classifications with other State Departments (Sept 1979 – April 1988) several locations from Napa, San Francisco, Pleasant Hill and Sacramento, CA
All but not limited to these experience classifications including last position listed above:
Word Processing Technician translating dictation
Secretary taking dictation
Typing 56 words per minute
Communication skills effectively verbally and written
Research, key entry data and retrieving data
Manual scrips report review and correcting errors
Excel spreadsheets, adding machines, typing,
Clerical Administrative Office duties
Computer Program systems assigned work processes
Internal and external customer service for throughout State of California
Answer phones, public counter assistance, program computations and computer technology innovative upgrades throughout the years within the state government fiscal funding
Volunteer Work
American Cancer Society
ViTalent (Blood Source - regularly donate triple Platelets)
Leukemia and Lymphoma Society - 1/2 Marathon in SF
American Heart Association - support in Walk-A-Thon
Make a Wish Foundation - support in Walk-A-Thon
Several Charities for Children’s Health/Learning/Teaching
SPCA Animals Society
REFERENCES
Laurie McKillip
Tax Administrator, Manager 916-***-****
E: ac8kgs@r.postjobfree.com
Richard Maestas (W) 916-***-****
Manager/Supervisor
Florence Pieszchata
2512 Duet Drive, West Sacramento, CA 95691
916-***-**** ac8kgs@r.postjobfree.com
OBJECTIVE
Open to enthusiastically servicing a self-rewarding and customer service position utilizing my skills and knowledge while making a positive impact within organization in California.
EDUCATION
Business Administration Management/ Human Resources - Sacramento Consumnes College, Sacramento City College and University of Davis, Some College Credits ungraduated 1984
Winters Joint Union High School - Graduated 1978
SUMMARY OF QUALIFICATIONS
Outstanding Attendance and Reliability
Extensive Customer Service background
Well organized and self-motivated
Interpersonal and Communication skills
Excellent initiative and problem solver
Multi-tasking and prioritizing abilities
Fast learner and attention to detail
Works in well diverse team
High quality of Professionalism
Manage/supervised high volume Customer Service Call Center
Computers, Word, Excel, Outlook, PowerPoint, Google Chrome, etc.
Works well under Pressure
EXPERIENCES
Supervising Program Technician III, State of California Employment Development Department (January 2007- November 2015 Retired)
800 Capital Mall, Sacramento, CA 95814
Manage Operations Call Center Assistance and direct customers
Answering complex sensitive telephone calls
Statistical computer monitor workers working respectfully and efficiently
Servicing high quality customer service large level of call queues
Review Computerized adjustments via program systems
Multitasking Emails, Faxes, Voice Mails, and Schedule/attend meetings, with an Organized work station
Hire and interview candidates
Personnel attendance Reports
Payroll timekeeping staff leave records
Previous State Experiences as follows equaling total State Civil Service 35.5 years and currently retired:
Supervising Program Technician II (Jan 2000 – Dec 2006) Sacramento, CA
Continued Page 2 Resume of Florence Pieszchata
Program Technician II (January 1995 – December 1999) Sacramento, CA
Program Technician II (May 1988 - December 1994) Oakland, CA
Other classifications with other State Departments (Sept 1979 – April 1988) several locations from Napa, San Francisco, Pleasant Hill and Sacramento, CA
All but not limited to these experience classifications including last position listed above:
Word Processing Technician translating dictation
Secretary taking dictation
Typing 56 words per minute
Communication skills effectively verbally and written
Research, key entry data and retrieving data
Manual scrips report review and correcting errors
Excel spreadsheets, adding machines, typing,
Clerical Administrative Office duties
Computer Program systems assigned work processes
Internal and external customer service for throughout State of California
Answer phones, public counter assistance, program computations and computer technology innovative upgrades throughout the years within the state government fiscal funding
Volunteer Work
American Cancer Society
Blood Source
Leukemia and Lymphoma Society
American Heart Association
Make a Wish Foundation
Several Charities for Children’s Health/Learning/Teaching
SPCA Animals Society
REFERENCES
Laurie McKillip
Tax Administrator, Manager 916-***-****
E: ac8kgs@r.postjobfree.com
Richard Maestas (W) 916-***-****
Manager/Supervisor
Debra H. Anderson (C) 510-***-****
Contact this candidate