ABHISHEK GUHA ROY

+1-647-***-**** ac8kg3@r.postjobfree.com

Quality Analyst

SUMMARY

Masters in International Business, Quality Analyst with 13 years of work experience in Retail, Commercial, International Banking, Capital Markets in leading Banks and Investment firms

Leader with strong communication skills and extensive experience in leading discussion with senior level executives and able to forge strategic relationships.

Extensive experience in Retail /Commercial Banking along with implementing and Testing E-Commerce / Point of Sale (POS) / ATM Solutions, Debit card and Credit Card solutions

Leaded QA team along with building effective test plans and test strategy document and sharing with Key Stake holders

Analyze business and system requirements, review Business Requirement and Design documents and manage development of specifications to create and execute detailed test plans.

Good Understanding of Software Development Life Cycle (SDLC) following Waterfall, Agile-Scrum Methodologies.

ACHIEVEMENTS & ACTIVITIES

Received “Pat on Back” Award from Tech Mahindra Management for excellent customer (Scotia) satisfaction

Received the Top 20 performers rating in FY2018 full year performance appraisal of Tech Mahindra

Awarded as the best “Lean Coach” in identifying small lean sigma projects in GE Capital

Received Best Performer award for GE Capital account from business consecutively for 3 years 2010,2011&2012

SKILLS

QA Skills

Test Plans, Cases, Regression & Negative Testing, UI & Compatibility Testing, Testing Automation, Test Strategies & Coverages,Data Interface & Migration Testing, Regression Testing

Business Modeling tools

MS Visio, Microsoft Office Package, MS Project

Testing Tools

HP ALM, UFT, QTP, Working Knowledge in Selenium and Web Drivers, IDE Eclipse,SOAP UI

IT Certifications

ITILV3 (Foundation), Selenium Using Web Drivers, Lean Six Sigma,PMP(Ongoing –March 2019)

Atlassian Tools

Jira and Confluence

Project Management Skills

Conducting Project meetings, Cross Department Collaboration, Preparing Project Milestone reports,

IT Platforms

SAP FI, Oracle Apps 11i, Bloomberg(Capital Market Package)

WORK EXPERIENCE

Organization: Tech Mahindra, Canada October 2017 - Present

Client: Scotiabank (International Banking- Digital Banking and E Commerce)

Role: Information System and Business Systems Analyst

Key Areas: Quality Assurance

Analyzed business requirements and user experience goals to develop test plans and test cases for ENP - Enterprise Notification Platform for Line of Credit (LOC), Debit Card, Credit Card and Creditor Insurance products.

Participated in regular Project Scrum team meetings to discuss testing process, business requirements, and Sprint Tasks which included testing activities.

Performed end to end testing and user acceptance testing (UAT) phases utilizing Agile testing methodology

Performed cross-platform testing IOS (iPhone 5, iPhone 6, iPad4) and Android (Galaxy S4, Galaxy S5 Tablets: Galaxy Tab 3, Galaxy Tab 4)

Supported 3rd party application testing teams in translating requirements and use cases into test conditions and expected results for platform performance w.r.t Push, SMS and Email Notifications

Communicated with QA team members and developers to resolve testing issues

Worked with IST testing team and Used Soap UI for testing web-services

Provided production support and ensure the Production-Logs have proper fix.

Organization: Tech Mahindra, Canada November 2016 – September2017

Client: Scotiabank (Retail and Commercial Banking)

Role: Consultant – Quality Analyst

Key Areas: Quality Assurance

Engaged in Paperless Initiative projects within the Canadian Retail and Commercial Banking Products such e Tax, Creditor Insurance, Account Balance Statements(Debit card and Credit card)

Took part in daily Standup meetings to discuss what was accomplished the day before, what impediments need to be addressed and fixed, and what tasks would be undertaken in the present day.

Used Jira and Confluence tools for viewing User Stories and Acceptance criteria, selecting tasks from backlog, inputting Test Cases and Test Plans onto backlog, and viewing Burndown Chart on our progress as a team and for the whole ALM - Application Lifecycle management.

Created Test Scenarios and Test cases from User Stories and Acceptance Criteria provided by Product Owner.

Executed tests manually and recorded scripts for Automation Testing on tests that would be executed frequently on Selenium IDE & WebDriver for functional tests and for Performance Tests.

Log defects into backlog on Version One so that they can be assigned to a developer

Performed Regression testing where the Defects have been fixed by developers.

Completed every selected task for the sprint following the 'Done' criteria agreed to by the team.

Attended Sprint Review meetings at the end of the sprint to review the completed sprint alongside my team and stakeholders.

Attended Sprint Retrospect meetings right after Sprint Review Meeting to review Burndown Chart, review team velocity, and talk about things that need improving and what would be done differently in the next sprint.

Collaborated with business analyst, user acceptance testers and offshore QA team utilizing MS Visio in order to create detailed test cases.

Provided a daily test execution report that includes Test Metrics and defect reports

Organization: Tech Mahindra, Australia December 2014 – October 2016

Client: Perpetual Investments – (Capital Markets – Retirement and Superannuation)

Role: Consultant – Quality Analyst

Key Areas: Quality Assurance

Created detailed test plans and test cases in HP ALM based on the higher/lower level design documents related to Sonata Platform for OTC and Listed Derivatives, Cash products such as debt and equity.

Responsible for end to end testing for Sonata Platform Users stories in JIRA and getting Acceptance Criteria from Product owner /Business.

Worked extensively with Line of Business and performed User Acceptance testing and assisted offshore QA resources to cover total functionality for System Integration testing, including end to end regression testing

Maintained daily test execution status report and shared with higher management highlighting the P1, P2 and P3 defects on Sonata application functionality.

Responsible for Defect logging and tracking in HPALM and JIRA.

Organization: Computer Science Corporation (CSC), India December 2013 - November 2014

Client: Lloyds Bank UK (Commercial Banking)

Role: Operations Lead

Key Areas: QA Centre of Excellence

Appointed primary quality assurance analyst, directing a QA team to test, plan, and execute end-to-end pre-deployment regression testing for a pilot client site.

Wrote production validation test cases for the new software team and performed functional, regression, deployment, and integration testing.

Reviewed and transformed business and User Story requirement documentation and created wireframes for stakeholder approval.

Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines.

Organization: Genpact India &USA November 2009 – August 2013

Clients: Barclays Bank USA (Retail Banking)

Role: Junior QA Analyst

Key Areas: Quality Assurance

Create and executed test cases utilizing HP Quality Center to verify mobile applications specifications are met by analyzing expected input/output results.

Organized and requested test data utilizing MS Excel to create specialized accounts (wireless/wireline/u-verse) to validate the features and maximize test functionality.

Investigated and determined root cause of issues by reporting defects utilizing HP Quality Center, Clearquest and JIRA to maintain defects and check defect status.

Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements are met.

Trained new testers creating and documenting defects, testing, configuring mobile devices and supported team during testing.

Validated and analyzed application features in order to establish the required functionality in each mobile device.

Created, documented and maintained technical/functional manuals to reduce the training time for new testers.

Attended and participated in design, defect, and deployment meeting to ensure application functions and guidelines are observed

Organization: HSBC India August 2003 – June 2008

Clients: HSBC India and HSBC Hong Kong (Retail and Business Banking)

Role: Senior Customer Executive

Key Areas: Retail Banking, Credit Card, Mortgage, Portfolio Valuation, Reconciliation

Assisting customers in setting up savings account and other related banking loan accounts

Responsible for maintaining and updating customer database on weekly basis

Cross selling other banking products to new and existing customers like credit cards, personal loans, demat accounts

Portfolio Valuation of all HNI and Corporate Clients

Creating and maintaining investors’ details and records and identifying/correcting any problems or discrepancies

EDUCATION

Indian Institute of Foreign Trade, India - Master of International Business and Strategy, April 2009

Grade-78%

IGNOU Delhi, India - Bachelor of Science, May 2003

Grade-75%

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