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Commerce Graduate with 15 years of experience in Service Industry.

Mumbai, Maharashtra, India
February 21, 2019

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Contact: +91-996*******


Achievement driven professional targeting jobs in General Administration & Customer Care Area with a leading organisation of repute in Hospitality sector & Multi National company (MNC)

Location Preference: Mumbai


Hospital Administration

Patient Relation Management

Business Account Management

Global Finance Management

Sales & Business Strategies

Portfolio Management

Reporting and Documentation

Accounts Payable and Receivable

Compliance Management

ERP (SAP) Implementation Client Relation Management


Customer Retentions


Goal oriented professional with 15 years of rich experience

Good in representing hospital during the night. Effective in providing leadership and support to all the members of the front office and enforces the hospital standards of excellence in all the areas supervised.

Effective in building account plans with the business scope concerning details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed

Recognized as a Best Performer in Transition Team, travelled to Canada (Toronto) in 2008 for Process Training on the project- Marsh Insurance Brokers Canada

Engaged in sales planning, deployment of sales forces, conducted sales meetings, taken up on tough accounts, relationship building with voluminous accounts, formulation of competitive strategies, and promoted customer retention programs in the outlet.

Proven capability and proficiency in implementing, analysing, and managing new Business procedures and systems

Managed vendor relations as well as timely and accurate processing of invoices, purchase orders, expense reports and payment transactions; focused on ensuring efficient processing (payment allocation, reconciliation and month-end reporting) of company receivables through SAP and timely collection in accordance to company policies

Skilful in developing reports, summarizing the company’s financial status in various business aspects and coordinating the preparation of tactical business plans, financial forecasts, and budgets

Possess significant leadership experience resulting in better revenue sales and enhanced systems for higher performance of the team


P. D. Hinduja Hospital & Medical Research Centre, Mumbai Since Apr’18

Night Manager (General Administration)

Key Result Areas:

Taking rounds to all hospital areas during Night Shift.

Directing and oversee all hospital operations during the night shift to ensure patient satisfaction and safety.

Assisting the Emergency doctors and other hospital staff in handling irate or difficult patients.

Assisting the Emergency staff and hospital staff in handling patient deaths and Medico Legal cases in the night.

Ensure smooth transfer out of patients to other hospitals incase of non availability of bed.

To inform patient’s relative during transfer out regarding In-house Cardiac/Non Cardiac Ambulance services.

To keep a check on patient’s waiting time for bed in Emergency requiring ICU or Floor bed.

Working closely with the support service departments and other services like engineering to improve patient services and also foster cross departmental communication.

Ensuring facilitation of staff safety in the night.

Ensuring that the public areas are kept clean and tidy. Coordinate for the same to the concern department.

Making recommendations to management concerning any aspect of hospital operation including policies, staffing and equipment to reduce risks.

Participates in hazard surveillance and incident reporting.

Aware of all fire-life-safety procedures in the hospital.

Managing and monitoring activities of all employees in the hospital during the night making sure they adhere to the standards of excellence and to the guidelines set in the hospital policies and procedures and correcting where needed.

Acting as manager on duty for the hospital in the absence of the customer care executives dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during the night.

Informing all concerned staff of activities and VIP arrivals as well as attend special requests from these patients in the gamut of hospital policies.

Attending VIP patients to the hospital in a friendly and helpful manner.

Participating in the decision making process on patient relocation in the nights when over capacity, execute accordingly and ensure a smooth relocation process. Coordinating with Front Office Manager or Manager on Duty prior to shift start.

Managing the night shift in the hospital ensuring all employees perform the tasks assigned to them and coordinate activities within different departments.

Escalate indiciplined observed from any of the staff during the night to their respective department Managers.

Reporting suspicious persons, activities or hazardous conditions to the Hospital Security department.

Acting as Incident Commander and Coordinator in case of the disaster.

Keeping updated with regards to new procedures and administrative trainings.

Ensuring accurate completion of the daily night audit in a timely fashion.

Prepare night audit report and email to Sr. Manager & Chief Executive Offier (COO) Administration every morning before 7:00 am.

Dessange Paris Spa & Salon, Mumbai Sep’16-Apr’18

Business Account Manager


Developing, leading, and managing key account negotiations, as well as ensuring the company meets revenue-sales on a required scale.

The management of sales and relationship with particular customers.

Designing and directing creative strategic customer initiatives to deliver value-adding services.

Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit.

Analysing all customer requirements and develop solutions to complex problems and provide assistance to a variety of services and products.

Ensuring compliance to all management reporting requirements and monitor work according to company policies.

Assisting staff in work and design procedures to generate profitable sales in both existing and new business accounts.

Maintaining excellent relationships with key customers in organization and prepare various vertical market strategies to enhance growth.

Facilitating and developing various projects to ensure optimal customer delivery for the outlet.

Handling day to day Cash, cheque and credit card transactions in the system.

Responsible for deposition of Cash in bank/to handover to concern person.

Ensure processing of sales revenue in the system as per defined turn around time and accuracy levels.

Responsible for Functioning reporting to Accounts Department.

Communicating to clients to renew expiring membership and inform clients about new schemes launched.

Suggesting actions to improve sales/business and identify opportunities for growth.

Portfolio for high profile clients and follow-up timely to renew their memberships.

Formulating reports on daily business status and sending it across to the business franchisors.

Coordinating with other departments for smooth functioning of the Spa & Salon.

Attend weekly meeting with Marketing Manager & Business franchisors in order to discuss the areas of improvement.

Helping the Front Desk Team in the Mumbai outlets in the absence of Spa Manager.

Achieving centre targets on annual membership packages sold to clients.


Firmenich Aromatics Pvt Ltd, Mumbai Aug’12-Sep’16

Global Finance Officer

ABC Bearings Ltd., Mumbai Jan’10-Aug’12

Administration Executive

WNS Global Services Pvt Ltd., Mumbai May’06-Jan’10

Senior Customer Service Executive

Mercury Fitness Centre, Mumbai Jan’03-Apr’06

Front Desk Executive


M.Com.I. in Business Management from Sydenham College of Commerce & Economics, Mumbai in 2002

B.Com. in Business Management from Sydenham College of Commerce & Economics, Mumbai in 2001


MS Office-Computer Course from NIIT Computer Education in 1998


ERP 3- SAP (Finance & Controlling Module)

MS Office (Word, Excel & PowerPoint)

Internet Applications


Date of Birth: 6th October 1978

Languages Known: English, Hindi, Marathi, and Gujarati

Address: Siddesh Deep Co-operative Housing Society, D’ Wing, Flat no 24, 2nd Floor, Cross Balaram Street,

Near Navjeevan Circle, Grant Road (East), Mumbai- 400008.

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