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Customer Service Representative

Location:
North Bay, Ontario, Canada
Posted:
February 21, 2019

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Resume:

Mitchell M. Steele

*** *** ****** 705-***-****

Powassan, Ontario, P0H 1Z0 ac8kbe@r.postjobfree.com

Education

March 2016 LAW SOCIETY OF UPPER CANADA

Attained Paralegal License (P1)

May 2013 CTS CANADIAN CAREER COLLEGE

Diploma in Paralegal Studies ( Honours )

CANADIAN INVESTMENT FUNDS INSTITUTE

May 1992 Canadian Investment Funds Course ( Honours )

CANADIAN SECURITIES COMMISSION

Apr 1992 Canadian Securities Course ( Honours )

LAURENTIAN UNIVERSITY

Apr 1992 Bachelor of Arts - Majored in Economics

Relevant Work Experience

Ministry of government and consumer services 2013 - 2015

Benefits Assistant

Managed cases of employee who were retiring or unable to work due to illness or injury.

Administered the LTIP application process with government employees, employer and insurance company.

Assisted employees with matters related to employer sponsored life insurance provisions.

Calculated legislated severance entitlements for retiring employees, and prepared an information package for the individual employee.

Consulted with employees on matters relation to LTIP, sick leave benefits, pensions, and termination pay.

Ontario Teachers’ Pension Plan Board 1994 - 2012

Pension Benefits Specialist

Provided superior service to multiple incoming member and pensioner inquiries; consistently exceeded client satisfaction expectations achieving rating of 9.8 out of 10.

Established and maintained excellent customer relations by communicating with members on an ongoing basis and managing client expectations .

Prepared and efficiently processed cases that included reciprocal transfers, commuted value transactions, purchases of credit, pension estimates and retirement pensions.

Resolved members’ concerns and issues in a highly professional and diplomatic manner through the utilization of effective communication and problem solving skills.

Interacted supportively with management, coworkers and subordinates on a daily basis regarding best practices and process efficiency.

Selected to take on role of Presenter to conduct information sessions to members of pension plan

Work Experience

Canada Post 2018-presnt

Customer Service Representative

Answer incoming phone inquiries from Canada post clients

Assist client with any issues they made have in regards to the status of their package

Educate Canada post customers about products and services available

Greco’s Restaurant 2016- 2018

Delivery Person

Responsible to deliver food orders to customers who have requested a delivery

Serve customers who come into the restaurant to pick up take-out food orders

Royal Bank of Canada 1992 - 1994

Customer Service Representative

Managed customer transaction sales and purchases of large volume foreign currency.

Processed accurately various financial transactions: deposits, withdrawals, funds transfers, issue of foreign drafts and credit cards.

Provided excellent customer service in person and by phone with a high level of professionalism; resolved any issues related to their banking portfolio.

Initiated customer discussions on additional investment options and referred to appropriate financial advisor.

Corporation Of The Town of Powassan 1992 - 1994

Arena Attendant – Powassan Sportsplex (Part-time)

Performed general duties that included ice resurfacing and general maintenance in compliance with the Sportsplex policies.

Government Of Canada 1992 - 1993

Deputy Returning Officer – Federal Election

Acted as Deputy Returning Officer in the 1993 Federal Election.

Enumerated for 1992 Federal Referendum and performed officer duties at polling station.

References available upon request



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