ISHAQ KHAN

Store Operations & Management Professional

+968******** ac8kb9@r.postjobfree.com

OFFERING 8+ YEARS OF EXPERIENCE IN RETAIL STORE OPERATIONS WITH STRONG TRACK RECORDS IN BUSINESS EXPANSION & HIGHER REVENUE GENERATION

Work Experience

Landmark Group (Splash) – Muscat/Nizwa, Oman, Store Head – From December 21, 2015 – Till Date

Manyavar – Koramangala Branch, Store Manager – From August 15, 2014 – October 30, 2015

Mom & Me (Mahindra Retail) – Koramangala Branch - Store Manager – From January-2011 to August-2014.

Shopper’s Stop – Bannerghetta Road – Department Manager – From April-2010 to December-2010.

Academic Credentials

Bangalore University – B.Com 2012

Core Competencies

Retail Stores Operations Visual Merchandising Customer Relationship

Strategic Planning Discount & Schemes Inventory Management

Business Expansion Customer Service Operation Recruitment/Training

Brand Building Performance Analysis Target Achievement

Technical Skills

Microsoft Office

Sale point Of System (Possiflex)

SAP (Production)

Oracle (Billing Software)

Career Highlights

Listed as one of the TOP 100 Store Heads under Splash concept

Achieved 100% Budget in Financial Year 2017-18

110% Growth in Branch Sale – Financial Year 2017-18

Trained to Omani Staff for Management Level

11,400 Sq. Ft. –

8 staff

Have successfully helped in opening of 17 major stores in Bangalore& Hubli.

Won the award of ‘DRIVING POSITIVE CHANGE’ in the month of june-13 (appreciated by CEO).

Won the award for delivering excellent customer service nominated by customer (appreciated by VP-HR)

Successfully completed the Standard Operating Processes with grade of 83% (PARAKH Mahindra Retail Pvt Ltd SOP TEST)

Acknowledged for highest customer bill value of Rs.2500 in lean period.

Created a landmark in per day sale with maximum figures of 8 lacs in a day.

Expanded the chain growth achieved in Operational Parameters for the year 2011-12

Designed & implemented SOP’s for better process efficiency & streamlining the process and finally improve business figures.

Consistently rewarded for five months (June-Nov 2010) no1 FC enroller in Bannergatha shoppers stop.

Have successfully helped in training the staff of koramangala shoppers stop.

Key Deliverables

Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Design and implement various strategies, viz new season launch, POPs, Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits.

Ensure target achievement as prescribed by the management through effective strategies & customer handling.

Manage the inventory system of the showroom, place orders to restock the merchandise while managing the outflow and inflow of the inventory of Fabrics, RMG by recording the day-to-day transactions.

Handle Stock Indenting & FIFO Management. Also involve in EOSS layout planning & Liquidation Strategies

Plan the Store Layout, & accordingly plan inventory and assets as per Quantity, Margin, Markup, Markdowns etc.

Monitor and handle overall operation of stores like Issue/Receiving of material, Store Management, Receipt of Goods, ensuring Storage requirement, supervising shift & store operation.

Decide reasonable inventory levels for all items and devised procurement plan accordingly.

Coordinate with the purchase dept. & vendors for monitoring the quality and the timely delivery of the incoming materials.

Maintain store staff by recruiting, selecting, orienting, and training employees.

Lead and monitor the performance of team members to ensure efficiency in sales operations and meeting individual & group targets.

Ensure utilization of space for fast moving and high margin items at the store as well as Ensure implementation of various schemes, promotions etc.

Work towards zero stock loss / shrinkage / damage / pilferage.

Maintain timely MIS & database reflecting the trends & developments of the store for budgetary and strategic review to enhance the business of the company.

Maximize customer satisfaction matrices by providing pre & post sale assistance and achieving delivery and quality norms. Also accountable for Housekeeping & store maintenance.

Design perfect visual merchandising and display techniques & Color blocking of merchandise, Mannequin Styling/outfitting.

Maintain entire documentation covering - department wise sales, stock, cash deposits, category wise sales data for products and complete data of schemes.

Minimize direct and indirect costs of the organization without compromising on the quality or efficiency.

Personal Details

Date of Birth: 11th June, 1990

Language Proficiency: Arabic, English, Hindi, Kannada.

Marital Status: Single

Reference: Available on request

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