CORE COMPETENCIES

Mallik Reehan

#****/*, **** ****** ****

Fort Mohalla Vidyaranya puram

Mysore,570008, karnataka india

Indian number: +91-888******* & +91-903*******

Email – ac8kat@r.postjobfree.com

CAREER OBJECTIVE

To work in a challenging and innovative environment, which enable me to sharpen the skills Acquired, gets enriched beyond my job responsibilities and offers an opportunity to contribute the Organization’s goals.

Handling Front Office, Reservations, Spa, Gym & Swimming Pool and coordinating with guests for resolving their concerns / needs.

Supervising entire Front Office operations; including formulating & implementing the Department’s Standard Operating Procedures.

Monitoring staffing levels of all the areas and ensuring adherence to department’s operational strategies

Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems as well as managing all aspects of guest management.

Monitoring the performance of Executives/ Supervisors & Down the line members and conceptualizing need-based training programs for their overall career development. ORGANISATIONAL EXPERIENCE

Assistant Manager Guest Service

Radisson Blu Plaza Mysore Karnataka India(2016 to 2018). Promoted to Duty Manager

Country Inn & Suites By Radisson Mysore Karnataka India(2016). Trainee Duty Manager

Country Inn & Suites By Radisson, Mysore Karnataka India(2014 to 2016) Front Office Executive

Country Inn & Suites By Radisson, Mysore Karnataka India(2013 to 2014) Front Office Executive

Hotel Jade Garden Mysore Karnataka India(2010 to 2013) Front Office Supervisor

Hotel Jade Garden Mysore Karnataka India(2009 to 2010) Front Office Associate

Hotel President Mysore Karnataka India(2006 to 2008) Present Work Profile:

Need to be check on daily basis cleanliness of the Hotel Reception as well as public areas, including waiting area outside the reception and parking area. Cross checking maintenance is in order in Hotel reception and public areas. Cross checking staff are in correct uniform and have the correct appearance in line with company standards and uniform policy.

Need to be check all the reservations for the day of arriving guests. And giving instruction to front office associate to prepare registration cards and complete information accurate ahead at time of guest arrival.

Room allocation and room checking for the arrivals guest profiles, history and special remarks if any. Welcomes guests and fosters customer loyalty through friendly manner. Develops high quality relationships with guests throughout their stay.

Manage and motivates the Front Office team in order to provide a high standard of service for customers.

Will a make note of all relevant guest requirements and special needs. Reviewing arrival list for all the arrivals and for the VIPs to check room allocations, amenities and special requests.

Providing special services for VIP Guest’s.

Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems as well as managing all aspects of guest management Co-coordinating with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly and guest stay is well organized and coordinated. If any special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution and report on the log handover book. Assisting receptionists, switchboard operators and porters when they are busy. Arranging guest shuttles and transport as well as any tours. Report any maintenance issues discovered or reported in the rooms and ensure that these are timorously carried out.

Answer guests’ enquiries, handles complaints and attend to the needs of the guests Assisting with any Hotel Room lock and safe problems Assisting if any major issues in the Rooms, Food and Wifi providing fast solutions Monitoring all floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Promote and maintains good public relations

Showing Initiative, Problem Solving, Staff Training, Team Leading Responsible for front office operation during the absence of Front Office Manager. Providing training for team members for current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals and produce desired results. Monitoring the performance of Executives/ Supervisors & Down the line members and conceptualizing need-based training programs for their overall career development Giving the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no- shows Discuss all matters that needed follow up with the next shift Manager. Handling groups Arrivals and Departures without any issues Cross Verifying appropriate Group Folder / Contract Cross verifying the arrival & Departure dates are correctly feed into the group reservations and also on to Group payment instruction.

Cross checking all group reservation for Rate code, Room rate picked up, Meal Packages are attached according to the group contract.

Cross checking the rooming list sent by the Travel agent / Company and cross verifying the number of persons occupying a room is correct. If required will create sharer reservation according to billing instructions (If the shares also required a invoice at the time of check out Cross verifying the billing instructions on PMS for all group rooms and Group payment should be in master folio

Cross checking Routing instructions for group rooms and group payment in master folio ( If the billing instruction is Room + TAX to travel agent ). This will also help to have a smoother check out experience for the group members and also cashiers. According to arrival list for the date of group arrivals we allotting the rooms accordingly. Room allocation of Special needs, Honeymooners, wedding anniversaries, If any extra beds and baby cot requirement and will send notification via Traces or email to the house keeping department.

Prioritize group early arrivals and room type requirements, Suite rooms, Non-smoking or single lady.

Coordinating with housekeeping / Room service / Engineering is aware of any special needs for this group. Send a requisition form to this departments and also creating a Trace on PMS Coordinate with group coordinator and reconfirm the arrival time of the group. Coordinating with Front desk associates to prepared Welcome letters neatly folded and kept in envelope.

Coordinating with bell captain to arrange group welcome drinks and cold towel. Checking all registration cards of arriving guests and all the information has to be filled on each cards either by Guest Relation Officers or the guests. Cross verifying all the departures folio for the day before night auditing Processing night audit at the end of the late shift To ensure the Guest Feedback scores are maintained at par and meet the hotel standard. Financial Performance (Up selling, Room Revenue, Operation Auditing). Pricing policy and internal audit procedures are duly applied. Preparing daily business report and morning reports and circulate to all HOD’s Preparing Duty roster accordingly and to be approved by the Front office manager. Customer Satisfaction (Guest Feedback, Social Media Review). Training and briefing on daily basis

Academic

Frank Finn Institute

Aviation, Tourism & Hotel

Management training Mysore

Karnataka India

National Diploma In Computer

Science

SJCE College Mysore Karnataka India

SSLC(10th Stanadard)

Sharda Villas Boys High School Mysore

Karnataka India

Technical Skills:

IDS fortune

Opera Version 5.0

Lucid Proms

HMS

Maximojo Channel Manager

Linguistic Ability: Can Read, Write and Speak

English, Hindi and Urdu

Extra-Curricular Activities:

Playing Table Tennis, Cricket and Carom board

Listening to Music, Interacting with the people and Making new friends Computer Knowledge:

Operating Systems : Windows-98/2000/XP, MS-DOS Operating Systems : Windows-98/2000/XP, MS-DOS

Packages : MS-Office (Word, Excel and Powerpoint)

About Myself: I believe in observing keenly and learning new things in life. I look at work as passion and enjoy working in teams. I have always been an effective leader and can get work done in a friendly professional manner. I would like to be a good professional and develop my career in the right path of the organization I work in. Personal details:

Date of Birth : 26th April 1987

Father Name: Mohammed Abdul Ghani

Nationality : Indian

Passport Number : R3968210

Date Of Issue : 05 September 2016

Place Of Issue: Bengaluru

Thanking you in anticipation and awaiting for a positive reply from your end. Place: Mysore Karnataka India

(Mallik Reehan)

References

Mr.Pankaj Saxena

General Manager

Radisson Blu Plaza Hotel Hinjwadi Maharastra

Contact Number:+91-020-****-****

Mr.Hari Kumar.B

General Manager

Radisson Blu Plaza Hotel Mysore Karnataka India

Contact Number:082*-*******

Mr.Kanchan Kumar

Front Office Manager

Country Inn & Suites By Radisson

Contact Number: +91-914******

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