AMANDEEP BARMI (**)

Mobile – +919********* * Email: ac8k8r@r.postjobfree.com

H No. 2864, Gali No. 4, Laxman Vihar, Phase II, Gurgaon, Haryana

E-commerce Operations / Warehouse / Logistics Deliveries / Support - Team Lead / Asset Management / Vendor & Supplier Management / Support Desk Operations / Service Delivery

Location Preference: Gurgaon

AN OVERVIEW

A Professional with dynamic and results-driven approach with diverse expertise in Ecommerce Operations, reflecting strong Individual/leadership abilities and maintained focus on achieving bottom line results

Total Work Experience: 14+ yrs

First point of contact for Amazon, Flipkart, Snapdeal, Firstcry & Kidzig seller accounts

Organized, confident, outgoing with the ability to work independently with a high degree of effectiveness.

Expert in managing a Customer Support Desk queries

Developing and managing the majority of the Service Delivery Plan

E-commerce sales and listing monitoring

Website and Catalogue Management includes analyzing products relevant keywords according to Shopping portal

Maintain accuracy of product pages, Product Title, Images, Price & Offers & Descriptions

Create invoices for customers based on orders placed via ecommerce platforms

Provide timely customer service to answer all products related queries or site related queries

process returns as needed.

Uploading the new product of all marketplaces

Project management experience with the ability to manage and prioritize multiple activities

Manage third party vendors/suppliers for product manufacturing

Rollout Work Instructions knowledge base articles (KB articles)

Critical thinking using fact based troubleshooting skills

Assets life cycle management for products not in use

Superior communication skills, both written and oral

Easy go working in a decentralized environment

Team and Individual leadership

CARRIER PATH

Sangar Overseas DEC 2014 as on…….

Pacific BPO Pvt. Ltd., Noida March 2014 - Dec2014

Fidelity Information Services, Gurgaon Jan 2014 - March 2014

Sarita Handa Exports Pvt. Ltd., Gurgaon August 2011 - July 2013

Serco BPO Pvt Ltd, Gurgaon Dec 2006 - June 2011

JN Technologies, Chandigarh May 2002 - May 2005

TECHNOLOGY SKILLS

Operating Systems

Windows, Mac, Linux

Web Technologies

DTP Tools

Other Software

Active Directory, MS Exchange L1, FTP Server, Site Creation and security, WSUS Server, Trend micro Business Security, Symantec End Point 12.1 Administration, Blackberry Mails Configuration, MAC iPAD Support, Troubleshooting and Backup, Warehouse Management Systems (Wireless / RF clients), Local/Wide Area Network (WIFI Routers, printers, Motorola Canopy)

EDUCATION & TRAINING

From

To

University/College/School

Degree

Grade

(%/GPA/other)

09-1997

06-2001

St. Kabir Polytechnic, Fazilka

Diploma In Computer Engineering

59%

03-1995

03-1997

Govt. Sr. Sec. School, Mohali

10+2

50%

03-1994

03-1995

Govt. Sr. Sec. School, Mohali

Matric

72%

CERTIFICATIONS

Microsoft Certified System Engineer

Executive MBA from National Institute of Management

Training on ITIL/ITSM Service Levels

Amandeep Barmi

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