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Talented Administrative Assistant with strong interpersonal skill.

Location:
Kaduna, Nigeria
Posted:
February 24, 2019

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Resume:

Honeybel (Obia) Nwokem

**, ****** ********, *******, ******, Nigeria 234062

080******** - ac8k7r@r.postjobfree.com

Professional summary

Talented sales professional effective at multi-tasking and delivering on sales targets.

Build loyalty and long-term relationships with customers.

Customer-oriented with excellent time management skills.

Enthusiastic and well-organised Administrative Assistant with solid background in data entry and schedule management.

Trustworthy Teller who enjoys working in a customer-focused work environment.

Offers strong knowledge of banking products and services.

Bank Teller with high level of integrity and accuracy; experienced in cash handling, balancing drawers and inventory management.

Bank Teller adept at processing customer transactions, counting money and trained in all aspects of opening and closing procedures.

Bank Teller with an outstanding background in customer service, sales and banking.

Skills

Cash handling expertise

Goal-oriented

Proficient in the use of Microsoft applications

Critical thinking

Selling skills

Strong interpersonal skills

Excellent communication skills

Work history

05/2017 to 04/2018

Administrative Assistant

Kaduna State Water Corporation, National Youth Service Corps – Barnawa, Kaduna, Nigeria

Maintained up-to-date account distribution information.

Collaborated with administrative and business unit to achieve adequate distribution of customers’ bills.

Developed methods to establish and clarify customer objectives.

Analysed departmental documents for appropriate distribution.

02/2013 to 12/2013

Universal Teller

Access Bank Plc – 16/20 Bida Road, Kaduna, Nigeria

Organised, stocked and maintained the teller window area.

Coordinated daily cash reconciliation at a high-volume location.

Maintained balancing record with 99% rate of accuracy.

Rapidly and efficiently prepared customer and ATM cash sorting.

Answered telephone inquiries on banking products.

Executed customer transactions, including deposits and withdrawals.

Onboarded customers on account products, Accessmobile and internet banking platform.

Undertook training on banking products and services.

07/2007 to 11/2012

Universal Teller

Access Bank Plc – 16/20 Bida Road, Kaduna, Nigeria

Organised, stocked and maintained the teller window area.

Coordinated daily cash reconciliation at a high-volume location.

Maintained balancing record with 99% rate of accuracy.

Rapidly and efficiently prepared customer and ATM cash sorting.

Answered telephone inquiries on banking products.

Executed customer transactions, including deposits and withdrawals.

Enrolled customers on account products, Accessmobile and internet banking platform.

Undertook training on banking products and services.

Administrative and Sales Manager

Metropolitan Enterprise – AA4 Yakwo Street, Barnawa, Kaduna, Nigeria

Worked directly with staff, clients and management to achieve organizational goals.

Implemented marketing strategies which resulted in 12% growth of customer base in the first year.

Oversaw inventory and office supply purchases.

Increased revenue by 20% within the first year as Sales Manager.

Supervised a sales force of 3 sales associates.

Built relationships with customers to establish long-term business growth.

Promptly resolved all customer requests, questions and complaints.

Contacted customers by phone and email in response to inquiries.

Selected the correct products to be restocked based on customer needs, product specifications.

Education

2017

Bachelor of Science: Entrepreneurial and Business Management

National Open University of Nigeria - Kaduna, Nigeria

2017

Higher National Diploma: Business Administration

Federal Polytechnic, Kaduna - Kaduna

2012

National Diploma: Business Administration

Federal Polytechnic, Kaduna - Ungwan Rimi, Kaduna

2009

Secondary Education Exam:

Gaskiya Skills International School - Shagari Lowcost, Barnawa

2003

Secondary Education:

BEC International College - Barnawa, Kaduna.

1997

Primary Education Certificate:

Saint Anne's Nursery and Primary School - Kakuri, Kaduna

Accomplishments

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Sales

Increased revenue by 20% within a year.

Supervision

Supervised team of three staff members.

Effective Communication

Followed up and kept track of expected orders and correspondence from customers.



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