VIVEK MALHAN

**** ******* **, ***********, ** L*T2Y6

Mobile: 647-***-**** ac8k0z@r.postjobfree.com

SUMMARY

Ambitious qualified experienced candidate with excellent organizational and interpersonal skills, keen to secure a position with a dynamic and progressive company. Ideal candidate for position requiring drive, initiative, responsibility and challenge. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

AREAS OF EXPERTISE

COMMUNICATION SKILLS: Strategic relationship/partnership building skills.

MANAGEMENT SKILLS: Multitasking/Team-leading Aptitude/Staffing, Training, Coaching, Motivating, Service and Support of team members.

ANALYTICAL SKILLS: Troubleshooting/Visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.

PEOPLE’S PERSON: Friendly/Adapts and interacts easily with all personality types.

COMPUTER SOFTWARE SAVVY: Data entry/MS Office Suite/promptly become acquainted with almost any computer software. Typing skills of 40 wpm with exceptional accuracy.

LANGUAGES: Fluent in spoken and written English, Hindi and Punjabi.

SPORTS: Gym, Swimming, Running, Bicycling, Cricket, Badminton, Chess.

HOBBIES: Photography, Hiking, Socializing, Traveling, Music, Movies.

PROFESSIONAL EXPERIENCE

CONCENTRIX, AIRPORT ROAD MISSISSAUGA, CANADA

CUSTOMER SERVICE REPRESENTATIVE Sep 2017 - Present

Activating/Enrolling client cards, resolving their inquiries, redeeming points or any other issues of present or prospective customers by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, customer relationship management/software, loyalty management systems, call center solutions, commercial credit card systems and other telecommunications technologies for “Petro Canada”

Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer experience.

Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner.

Proactively solving customer problems and ensure that the customer experience is professional and heartwarming.

Superior computer operating skills, multitasking between tasks, cross selling and up selling of products.

TJX, MISSISSAUGA, CANADA

WAREHOUSE ASSOCIATE Aug 2017 – Sep 2017

Operating power handling equipment to move stock and to select and palletize load.

Using software to sequence delivery orders and keeping stock organized.

Demonstrating integrity and respect to all the senior managers and colleagues.

Maintaining a clean, organized and safe work environment for all staff members.

Using wireless radio frequency system to communicate with colleagues.

Physical fitness and ability to stand and walk around for long periods of time.

BHARAT DENTAL HOSPITAL, HOSHIARPUR, PUNJAB, INDIA

DENTIST AND TEAM LEADER Nov 2010 – July 2017

Managing and organizing busy dental office/Recruiting and communicating effectively with dental staff, other health care providers and patients.

Responsible for set-up and establishment of Regional Dental Program for the people of town with a team of doctors and lead the project successfully.

Instructing and counseling patients and their family members live or on phone regarding dental hygiene, recent dental advances and home oral care.

Monitoring patient volume and maintaining patient records, appointments and other staff at the clinic on computer dental software.

Responsible for increasing sale of dental products by providing their information by phone or power point presentations in the office.

SRI HARIHAR DENTAL HOSPITAL AND RESEARCH CENTER, SUNDERNAGAR, MANDI, INDIA

DENTAL CONSULTANT AND ADMIN. Nov 2008 – Oct 2010

Greeting patients, collecting patient information, verifying demographics, filling medical forms,

updating records, handling administrative aspects.

Composing monthly report consisting of number of patients seen per site and procedures

performed and processed incoming and outgoing faxes.

Answering six phone lines, scheduling/cancelling appointments, explaining in detail questions

regarding insurance, reimbursement and patient accounts.

Preparing financial statements and presenting plan options to patient.

Examining patients, interpreting radiographs, diagnosing and treating with various diagnostic tests

and dental procedures.

EDUCATION

8/2003 – 9/2008, Bachelor of Dental Surgery (BDS), Himachal Pradesh University, India

8/2003 – 10/2003, Certificate Course in Desk Top Publishing (DTP) from CENIT Computer Centre, Mandi, Himachal Pradesh, India.

REFERENCES AVAILABLE ON REQUEST

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