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Administrative Assistant Customer Service

Calgary, Alberta, Canada
February 20, 2019

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***, ******* ******, **, *******, AB T3G 5L2

Phone: 587-***-****



Seeking an opportunity to utilize my skills and knowledge for the benefit of the company that offers an exciting and challenging work environment with the opportunity for growth and advancement. To enhance my personal skill set to work in a fast paced environment and build sustainable relationships at all levels.


Bachelor of Management Degree – Human Resources & Labour Relations

University of Lethbridge, Calgary Campus, AB

Graduating in Spring 2019


Attentive and able to listen with interest

Clear written and verbal communication skills

Conflict resolution through effective communication and positive attitude

Time management skills

Self-controlled and calm under pressure or stress

Work Experience

Safeway- Calgary, AB (April 2015- Present)

Starbucks Barista

Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment

Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee

Engaged customers in a highly visible role by conveying a positive and professional attitude

Designer Depot- Calgary, AB (April 2013 to December 2016)

Sales Associate

Balanced excellent customer service reliably by completing varied store upkeep tasks

Operated Point of Sale systems accurately and efficiently

Resolved customer complaints and negotiated solutions

MAS Holdings- Colombo, Sri Lanka (Aug 2010 to Jan 2013)

Administrative Assistant

Provided administrative and clerical support (mailing, scanning, faxing, copying, filing).

Answered phone calls and taking messages.

Scheduled and coordinated meetings, appointments, and travel arrangements for other professionals.

John Keells Holdings- Colombo, Sri Lanka (Jan 2009 to July 2010)

Customer Service Assistant

Actively listened to customer issues in a calm and agreeable manner to resolve problems and deliver rewarding customer experience

Maintained daily sales reports and analysed data by Excel, made brief report to supervisor without error or inaccuracy during the working period

Managed complex service orders and hostile customers recommending corrective action to address customer complaints.

Volunteer Experience

Sri Lanka, Canada Association – Calgary, AB (2014 to Nov 2017)

Team Member

Made a positive difference to people’s lives in disadvantaged areas in Sri Lanka

Provided basic medical services, educational support for young children

Durdans Hospital - Colombo, Sri Lanka (Feb 2010 to Jan 2011)

Administrative Assistant

Greeted patients and visitors upon arrival to facility

Directed all visitors to various locations within the hospital

Stocked nursery and children’s ward with supplies

References upon request.

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