SHARANYA RATHNASEKARA
***, ******* ******, **, *******, AB T3G 5L2
Phone: 587-***-****
E-mail: ac8jy4@r.postjobfree.com
Objective
Seeking an opportunity to utilize my skills and knowledge for the benefit of the company that offers an exciting and challenging work environment with the opportunity for growth and advancement. To enhance my personal skill set to work in a fast paced environment and build sustainable relationships at all levels.
Education
Bachelor of Management Degree – Human Resources & Labour Relations
University of Lethbridge, Calgary Campus, AB
Graduating in Spring 2019
Skills
Attentive and able to listen with interest
Clear written and verbal communication skills
Conflict resolution through effective communication and positive attitude
Time management skills
Self-controlled and calm under pressure or stress
Work Experience
Safeway- Calgary, AB (April 2015- Present)
Starbucks Barista
Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment
Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee
Engaged customers in a highly visible role by conveying a positive and professional attitude
Designer Depot- Calgary, AB (April 2013 to December 2016)
Sales Associate
Balanced excellent customer service reliably by completing varied store upkeep tasks
Operated Point of Sale systems accurately and efficiently
Resolved customer complaints and negotiated solutions
MAS Holdings- Colombo, Sri Lanka (Aug 2010 to Jan 2013)
Administrative Assistant
Provided administrative and clerical support (mailing, scanning, faxing, copying, filing).
Answered phone calls and taking messages.
Scheduled and coordinated meetings, appointments, and travel arrangements for other professionals.
John Keells Holdings- Colombo, Sri Lanka (Jan 2009 to July 2010)
Customer Service Assistant
Actively listened to customer issues in a calm and agreeable manner to resolve problems and deliver rewarding customer experience
Maintained daily sales reports and analysed data by Excel, made brief report to supervisor without error or inaccuracy during the working period
Managed complex service orders and hostile customers recommending corrective action to address customer complaints.
Volunteer Experience
Sri Lanka, Canada Association – Calgary, AB (2014 to Nov 2017)
Team Member
Made a positive difference to people’s lives in disadvantaged areas in Sri Lanka
Provided basic medical services, educational support for young children
Durdans Hospital - Colombo, Sri Lanka (Feb 2010 to Jan 2011)
Administrative Assistant
Greeted patients and visitors upon arrival to facility
Directed all visitors to various locations within the hospital
Stocked nursery and children’s ward with supplies
References upon request.