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Customer Service Design

Location:
Minneapolis, MN
Posted:
February 20, 2019

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Resume:

Svetlana Bernstein

**** *** ****** **

Minneapolis, MN 55418

Phone: 612-***-****

E-mail: ac8jxy@r.postjobfree.com

Portfolio: https://www.svetlanabernstein.com/work/

LinkedIn: https://www.linkedin.com/in/svetlana-bernstein-5b3000158/

As a connector, I’m passionate about building relationships by identifying and bridging existing gaps. I’m a problem solver and a helper, I like to break it down and get at it with the priority of effectiveness and efficiency in mind.

UX Designer

Skills

UX Tools

Sketch • Axure RP • InVision • XD • Trello • Blue Jeans • Excel • Google Analytics • Wordpress • Squarespace • Photoshop • Illustrator • InDesign • Premiere • After Effects • Acrobat • HTML/CSS • Canva • Quicktime • Photoshop • Illustrator • Autodesk • SketchBook • Gravit Designer

Professional Skills

Deliverables • Strategy Development • Conflict Resolution • Documentation • Systemic Design • Communication • Concept Design • Evaluation • Data Visualization • Interviewing • Active Empathy • Group Work • Team Building • Design Proposal • Data Analysis • Journey Mapping • Public Speaking • Brainstorming • Community Development

Methods

Surveys • Tree Diagrams • Flow Diagrams • Heuristic Analysis • Secondary Research • Qualitative Research • Quantitative Research • Usability Testing • Prototyping • Affinity Diagramming • Kano Analysis, Observational Research, Remote Testing Sessions, Stakeholder Interviews, Design Ethnography • Personas • Storyboarding • Screen Flows • Wireframes • Design Workshops • Immersive Research • Desirability Testing • Cognitive Walkthrough • Contextual Inquiry • Task Analysis • Content Inventory and Audit

Experience

Kconfs / UX Content Strategy

NOVEMBER 2018-DECEMBER 2018 St Paul

●Improved the workflow for conference attendees and sponsors to buy tickets for upcoming events

●Brochure and Web Redesign and Prototypes

Prime Digital Academy / UX Research and Design Student

JUNE 2018- OCTOBER 2018 Downtown Minneapolis

●NE Art Community-NE ArtBoard Application

●HabitAware-Keen Feature Design

●Your Yoga-Ombase Management System Added Features

●Local Crate-UI Analysis, User Testing and Interactive Prototype

●Prime Academy-Welcome Gift Product Design

Art to Change the World / NE ArtBoard Application Design

●NE ArtBoard is an application I created to help artists connect by networking, promoting their work, posting events and centralizing the source of art related events to create a growing sustainable art community in NE Minneapolis.

Hennepin Technical College / Engagement and Communication Strategy

●Worked on a team to create a solution addressing communication and engagement in a higher education setting to bring up the completion rates.

●Conducted on-site usability testing to discover the problem space

●Proposed a variety of long-term communication strategies to be implemented throughout the year

●Prototyped a mobile application using Sketch and InVision

Twin Spirits Distillery / Mixologist

OCTOBER 2018-Present NE Minneapolis, MN

●Specializing in inventing exceptional beverages, practising listening skills, multitasking and tidiness.

Graphic Design and Fine Art / Freelance

JUNE 2016- AUGUST 2018 NE Minneapolis, MN

●Logos, posters, and artwork for local bands, customers and clients.

●Created a cohesive collection project to be displayed in the upcoming year.

●Crafted textile art to be displayed at the Minnesota State Fair.

From the East / Product and Sales Manager

AUGUST 2011- OCTOBER 2016, Minneapolis, MN

●Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.

●Successfully managed production activities so all orders were shipped on time.

●Oversaw scheduling and job backlogs to properly allocate personnel and material resources.

●Communicated with customers and customer service teammates to develop a deep understanding of the client's needs and current market demands.

Education

Prime Digital Academy / Certificate, Human Centered Interaction

OCTOBER 2018, MINNEAPOLIS, MN

Minneapolis Community Technical College / A.S. Biology

AUGUST 2015- DECEMBER 2016 MINNEAPOLIS

Minneapolis Community Technical College / Graphic Design

DECEMBER 2017 - MAY 2018, MINNEAPOLIS

Saint Paul Conservatory for Performing Arts/ Visual Art Program

JULY 2008 - AUGUST 2012 ST. PAUL

Volunteer and Community Involvement

IoT Hack Day Participant

●My Fun Guy- Group Project

TC UX Meetups Member

●TC UX Wilde Cafe Meetup

UXPA Member

●The Many Roles of UX in Healthcare

DevJam Member

●UX Workshop

●Machine Learning

3D Printing Club Member

●Learned how to use a variety of EPSOM printers

●Learned how to 3D Print

HATCH Committee Member

●Community Meetings

●Strategic Planning

●Event Planning

Art to Change the World Member

●ACW Events 6th-14th October 2018



Contact this candidate