ILESANMI OLUBUSAYO TOLU

Phone: +***(*)807-***-****, +234(0)706*******

E-mail: ac8jsr@r.postjobfree.com

ATTRIBUTES

lA hardworking, highly motivated and versatile individual

lQuick thinker with the ability to work under pressure, giving the best to yield positive results

lExcellent communication skills

lHighly adaptable

lTeam player who can also work independently

lFast learner with good analytical and problem solving skills

lResearch oriented.

WORK EXPERIENCE

DOVEPLUM CONSULTING LIMITED

Centre Manager February 2016 till date

lManaging the daily running of the call centre, including sourcing equipment, resource planning and implementing call centre strategies and operations;

lCarrying out needs assessments, performance reviews and cost/benefit analyses;

lSetting and meeting performance targets for speed, efficiency, sales and quality;

lEnsuring all relevant communications, records and data are updated and recorded; • Advising clients on products and services available;

lLiaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;

lMaintaining up-to-date knowledge of industry developments and involvement in networks;

lMonitoring random calls to improve quality, minimize errors and track operative performance;

lCoordinating staff recruitment

lReviewing the performance of staff

lRecording statistics, user rates and the performance levels of the centre and preparing reports;

lHandling complex customer complaints or inquiries;

lOrganizing staffing, including shift patterns and the number of staff required to meet demand.

GENERAL HOSPITAL, KAIAMA, KWARA STATE

Medical Laboratory Scientist 2014-2015

lPerformed full range of chemical, micro-biologic, immunologic and hematologic laboratory procedures.

lStrong knowledge of various analyzers assisting in patient care.

lEvaluated and solved of problems related to collection and processing of biological specimens for analysis.

lProvision administrative and technical consulting services on laboratory testing

lParticipation in the evaluation of new techniques and procedures in the laboratory.

LAGOS UNIVERSITY TEACHING HOSPITAL (LUTH)

Intern Medical Laboratory Scientist 2013-2014

lOne year internship acquiring basic practical, tactical, hands-on learning and skill in each discipline of the laboratory (Clinical biochemistry, Haematology, Immunohematology (Blood Bank), Bacteriology, Parasitology, Histopathology, and Virology) and afterward performed various assay under supervision

lTrained and instructed in Health and Safety Environment Regulation; Infection Control Unit compliance; Emergency response management drills in accordance with the World Health Organization response protocol.

lTrained extensively on equipment and instrument use, debugging and maintenance procedures Clinical Seminar presentation on the conclusion of a unit rotation with interactive sessions.

lIdentify factors introducing error and investigating result discrepancy

lPreparing Standard Operating Procedures and Quality management of laboratory services

CADD CENTRE NIGERIA

Front Desk Executive Jan-March, 2013

lMaintaining Records and Files

lManaging Correspondence

lGreeting Guests

lAnswering Phones

INSTITITIONS ATTENDED WITH DATES

Date November 2007 – July 2012

Qualification Awarded Bachelor of Medical Laboratory Science (B.MLS)

Principal Study Medical Laboratory Science

Institution Ebonyi State University, Abakaliki, Ebonyi State

Date September 1998 – June 2005

Qualification Awarded National Examination Council Certificate (NECO)

Bellina College, Akoka, Lagos.

Date September 1992– July 1998

Qualification Awarded Primary School Leaving Certificate (PSLC) Institution St Bernadette Nur/Pry School, Akoka, Lagos.

OTHER CERTIFICATIONSWITH DATES

Date July 2012

Certification Provisional Licence, Medical Laboratory Scientist

Date June 2015

Certification Health Safety and Security Environment

Date August 2015

Certification National Youth Service Corps

Date July 2018

Certification Masterclass with Flawlessfacesbyjane.

Certification CIPM in view.

PERSONAL DATA

Date of Birth: 5th September, 1988

Sex: Female

Marital Status: Single

Nationality: Nigeria

State of Origin: Ondo State

Religion: Christianity

INTEREST AND ACTIVITIES

Makeup, Music, Surfing the Internet

LANGUAGES

English and Yoruba Languages, Fluent in speaking, writing and reading

REFEREES

Mr. Emmanuel Nasamu

Doveplum Consulting Limited

2nd Floor Left Wing,

B&B Plaza

5, Ashabi Cole Street,

Off Lateef Jakande,

Alausa, Lagos.

080********

Mr. Ayoola Jolayemi,

SwiftThink Limited,

2nd Floor Ereke House,

CIPM Road,

Alausa, Lagos,

070********

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