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Customer Service, Executive Assistant.

Location:
Lagos, Nigeria
Posted:
February 20, 2019

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Resume:

CHUKWUMA STEPHEN

**/** ***** ****** ******** HOUSINSING ESTATE.

CELL: +234**********

EMAIL: ac8jn1@r.postjobfree.com,

DATE OF BIRTH: 26TH MAY, 1983

NATIONALITY: NIGERIA

STATE OF ORIGIN: IMO

L.G.A: OGUTA

MARITAL STATUS: MARRIED

GENDER: MALE

SKILLS

Exercise initiative and demonstrate ability to handle highly sensitive and confidential issues with diplomacy and tact.

A Team Player or can work independently.

Effective time management.

High standard of ethics and professionalism.

Demonstrated strong interpersonal and conflict resolution skills.

Excellent organizational skills, including planning and good judgment, show initiative and proactive.

Effectively prioritizes multiple tasks with conflicting deadlines; able to deal efficiently and effectively with a high volume of work.

Excellent written communication skills; provides information in a clear and concise manner.

Excellent editing/proofreading skills; minute-taking experience.

Records management to maintain and archive appropriate materials.

Proficiency in using computerized scheduling, Proficiency in Word, Excel, PowerPoint, Visio, e-mail (e.g.,

MS Office), Microsoft Access, Microsoft Publisher, Mach Form.

Flexible in terms of hours of work for the completion of any project.

EDUCATION:

DIPLOMA IN CUSTOMER SERVICES

INSTITUTE: SAYLOR ACADEMY, U.S.A

GRADUATING DATE: 2018

N.C.E IN ADMINISTRATION AND PLANNING

INSTITUTE: CITY COLLEGE OF EDUCATION, NIGERIA.

GRADUATING DATE: 2013.

WEST AFRICAN SENIOR SCHOOL CERTIFICATE

INSTITUTE: SAINT PAUL’S INTERNATIONAL BOYS’ SECONDARY SCHOOL, OWERRI, NIGERIA.

GRADUATING DATE: 2004

FIRST LEAVING SCHOOL CERTIFICATE

INSTITUTE: CHI-INTERCONTINENTAL NURSERY AND PRIMAY SCHOOL, NIGERIA.

GRADUATION YEAR: 1998.

COURSE / TRAINING(S) ATTENDED:

Getting to know your Customer’s/ Customer Care Focus and Systems KDO Inspire (Nigeria). 2012

Customer influence/leadership and Administrative management Shaw Academy. 2017

Adapack system [Inventory and HR Applications] AdiSystems. 2017.

Fluent in the English Language.

REFERENCES:

ON REQUEST

I am a versatile professional adept at executive(s) and administrative support, a malleable learner, customer advocate, creative problem-solver, a detailed doer and proactive personnel that believes in the positive growth of any company I work with and to be always a valuable asset at all times.

PROFESSIONAL EXPERIENCE

BROLLO PIPES AND PROFILES INDUSTRIES LIMITED. 2017 - TILL PRESENT

COMPANY SECRETARY/EXECUTIVE ASSISTANT TO THE EXECUTIVES.

Provides senior level administrative support services and a key partner to the executives and enables them to effectively carry out their executive leadership responsibilities in the most professional and effective way.

Manages all the executives’’ time, schedules and calendars in a way that leverages their ability to be where they need to be, has the required documents needed and is able to conduct meetings, conference calls including video conferences and presentations effectively.

Working with the rest of the administrative team, assists in creating agendas for the administrative team’s meetings as well as for their one-on-one meeting with the executives. Serves as the heart of coordination and logistics in the execution of critical administrative duties and responsibilities for the executives and the company in general.

Ensures that the executives and the administrative offices, technology and any tools they require to successfully and flawlessly perform their work is operating effectively. To this end, coordinates with other departments in the organization to support the executives with Employee Services, IT and any other infrastructure groups necessary to support the optimal functioning of the administrative office.

Actively builds relationships across the company with other key Leaders and their senior level administrators and maintains a close and highly responsive partnership with a busy executives, the rest of the administrative team and others across the company.

Assists the executives and other members of administration in creating high level presentations and any other documentation required on an ongoing basis. This includes but is not limited to: Board Presentations, Budgets and Forecasts, complex schedules and events, and travel and expense reports with associated supporting documents.

Serves as an active ambassador of the administrative team inside and outside of the company.

Working closely with the executives to ensure that the administrative team’s office space and equipment is current and up-to-date, and that the communication across the team is consistent and that it fosters open communication, teamwork and collaboration across the entire team.

Assists the executives and works closely with the controller to make sure they have any data and information they need for Board Meetings, the Business Plan Review (BPR) meetings, other Management meetings, and Finance team meetings.

Works on special projects as directed by the executives such as coordinating trainings, playing a key role in employee communications and in working in partnership with the Communications Department on important internal communication coming out of the executive’s offices and in reviewing, improving and coordinating any Finance events or meetings as directed by the executives.

REAGAN REMEDIES LIMITED. 2015 – 2017

PERSONAL SECRETARY TO THE CEO/CUSTOMER DATA COORDINATOR.

Championed a customer-focused culture to deepen client relationships and leverage broader client relationships and leverage relationships, systems and knowledge.

Administrative support to the company in general.

Gathered, compiled, verified and analyzed memos, correspondences, reports, speeches, presentations for the CEO and the executives’ use.

Monitored, reviewed and approves expenditures to ensure the activities of the office are conducted within established budgets and managed the variance analysis and ensured it aligns on a monthly basis and acted as the primary liaison and coordinator for departments’ initiatives.

Created a high-performance environment and people strategy that attracts, retains, develops and motivates the staff and customers to foster a positive work environment, communication, business strategies’, management of succession and development plans for the company.

The setting of new accounts on the review of customers completed credit applications and sales tax certificates.

Managing the customer(s) master files and work on customer match projects to provide sales with needed target market potential.

Set up confirmations for ordered goods, the packing list and invoice.

IDEAL SPECIAL GATE AND SERVICES LIMITED. 2011 – 2015

CUSTOMER SERVICE MANAGER

Inspired and directed the implementation of the departmental intranet, resulting in greater speed and access to information for both internal and the external customers.

Ensuring the accuracy, consistency, and user-friendliness of all outgoing information and documentation.

Provided initial contact with an elite clientele, responded quickly and diplomatically to client concerns with the customer department to ensure superior customer service(s) and satisfaction.

Resolved customer complaints by identifying problems and taking appropriate corrective actions which resulted in an 80% increase in the departments’ efficiency.

Organized service workflow to meet the influx of customers.

Successfully handled 7,000 thousand customers, their inquiries, goods to buy and their accounts simultaneously, without a single complain from the customers and the company at large.

OTHER PROFESSIONAL EXPERIENCE

KDO INSPIRE NIG. LIMITED. 2009-2011

CUSTOMER SERVICE/ADMISSIONS OFFICER

LEGACY HOTEL. 2007-2009

FRONT DESK SUPERVISOR



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