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Desktop Support Engineer

Location:
Seattle, Washington, United States
Salary:
$32
Posted:
February 19, 2019

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Resume:

DAVID NGIGE

**** * **** **** ** #**-*** FEDERAL WAY, WA 98003

253-***-**** ac8jkm@r.postjobfree.com

PROFESSIONAL SUMMARY

Desktop Support Engineer skilled in TCP/IP protocols, LAN/WAN Technology, DNS Servers, Database development, SQL, XML, and GUI Applications. Hands-on skills include laptop/desktop hardware repairs, upgrades, and maintenance, printer support, cable standards and testing, wireless integration and sub netting, and IP addressing. Strong organizational abilities combined with excellent interpersonal, communications, and fundamental research capabilities.

EDUCATION

Bachelor of Science in Information Technology Present

American InterContinental University Schaumburg, IL

Specialization in Software Analysis and Development

Expected Graduation Date: 12/4/18

Relevant Coursework:

Object Oriented Application development with Java

Introduction to web systems and media using HTMl and CSS

Data structure and implementation reinforces and extends java

E-commerce Development using ASP.NET and C#

Introduction to operating systems

Human\computer Interface and Interactions

Discovering Information technolgy

Survey of Calculus

Associate of Applied Science in Network Systems Administration 2014

ITT Technical Institute Seattle,WA

Relevant Coursework:Computer Structure and Logic, Client Server Network I & II, Physical Networking, Linux Networking, IP Networking, Email & Web Services, Introduction to Programming

TECHNICAL PROFICIENCIES

Microsoft Office

Firewalls

Network Infrastructure

SQL

TCP/IP Protocols

Virtual PC

Fedora

Ethernet

Microsoft Exchange Server

Linux

Ubuntu

Database Management

PROFESSIONAL EXPERIENCE

DESKTOP SUPPORT ENGINEER 2014- PRESENT

PEAK SYSTEMS/HP\Philips Bothell WA

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by customers.

Provide accurate information on IT products and services.

Identify and suggest possible improvements and procedures.

Troubleshoot desktop virus and malware issues.

Diagnose and resolve software and hardware incidents,including operating systems and across a range of software applications.

Assist the users with any logged IT related incident.

Take ownership of issues by carrying out problems analysis to implement temporary or permanent fixes with the aim of restoring service to customers.

Support LANS,WANS network segments internet and intranet systems..



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