Bernadette Davis

ac8jjh@r.postjobfree.com, **** Ocean Avenue, Apartment 1c, Brooklyn, NY 11235, 347-***-**** Professional Experience

Miles Technologies, Help Desk Consultant—administration, technical support, consulting 10/2018-2/2019

• Helping users and system administrators with technical support for web, software, hardware, network, server, and technical administration issues from start to finish

• Completing routine maintenance: checking success rates of backups, security assessments, checking drive space and antivirus software presence/definitions, and miscellaneous tasks Rosen Publishing, Associate Editor—administration and editing works about technology 05/2016-11/2017

• Received training for database administration (WoodWing, Active Directory, Type Client) and troubleshooting

• Edited and fact-checked children’s books on computers; topics ranged from defining computers to security practices

NYU Information Technology Services, Resnet Assistant—client-facing support, TCP/IP, installing, imaging

08/2013-08/2015

• Supported via telephone and in person for Internet connectivity issues in dorms and classrooms

• Coordinated technical support between different departments through ServiceLink

• Assembled, configured, deployed images on, and replaced desktop PCs; assembled, configured, and replaced iMacs

• Showed new workers troubleshooting methods and procedures NYU Information Technology Services, Jr. Computer Lab Technician—client-facing support, TCP/IP

04/2011-08/2013

• Assisted clients with computer (laptop, desktop, PC, Mac) and printer software and hardware problems at 4 computer laboratory sites

• Taught new workers troubleshooting methods and laboratory procedures Extracurriculars—app and website development for mobile and Web platforms, backup, and security 12/2014-03/2016, 11/2017-Present

• Currently developing Mad Libs application (Java)

• Currently developing chess application (Java)

• Currently developing card game application (Java)

• Developed (Java), tested (Espresso), designed (XML), and deployed (Google Play Console) Android app (see Multiplicity on Google Play)

• Experimented in text analysis (Python) for Natural Language Processing project that became Multiplicity

• Developed (Acquia, some HTML), maintained, and moderated Drupal 7 website for now-defunct Activism Forum

• Tested Activism Forum on Google Chrome, Mozilla Firefox, Internet Explorer, and Safari

• Regularly backed up Activism Forum site and database on cloud and physical volume

• For client-facing projects, implemented security features (e.g. created measures to prevent website attacks and protect app revenues)

Skills

• Proficient in Android SDK, MacOS, Windows Vista, 7, 8/8.1, and 10, Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat Pro, Photoshop, Illustrator, InDesign, InCopy, and Digital Publishing Suite

• Experienced in Java, Python 3.4, MySQL, NoSQL, Firebase, WordPress, Drupal 7, WoodWing Enterprise, Active Directory, FTP, troubleshooting, Filemaker Pro, and The Chicago Manual of Style Education

New York University—New York, NY

Bachelor of Arts in English

New York University—New York, NY

Master of Science in Publishing: Digital and Print Media Comptia A+ Certified

Seeking Java SE 8 Programmer II Certification

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