Joan P. Balde

**** ******* *****

Salt Lake City, Utah 84117

801-***-****

ac8jj4@r.postjobfree.com

Education

M.Ed. – University of North Carolina-Chapel Hill, North Carolina B.A. – Susquehanna University-Selinsgrove, Pennsylvania Work Experience

CONNEXION POINT

Licensed Healthcare Agent for Aetna Medicare Advantage 8/2017- 1/2019 and Prescription Drug Plans for three projects

CENSUS 2017 TEST / GENERAL DYNAMICS INFORMATION TECHNOLOGY 3/2017-5/2017 (temp)

Workforce Optimization Specialist for 2017 Census Test

Previously: Customer Service Representative for Census Test

Previously: VANGENT Customer Service-Level I Census 2010 Follow-up TOWERS WATSON ONE EXCHANGE/EXTEND HEALTH 7/2016-12/2016 (season)

Benefit Advisor for Medicare Insurance for retirees of select companies, specializing in returning beneficiaries from previous years WELLS FARGO BANK/ APPLE ONE 2/2016-5/2016 (temp)

Online Customer Service for Wells Fargo Banking customers C3 CUSTOMER CONTACT CHANNELS 8/2014-12/2015

Medicare Insurance Telesales Agent for United Healthcare 2016 Season

Our Campus Market Seasonal Sales Project for college student supplies

Extended Stay America Sales Project for motel reservations countrywide TELEPERFORMANCE, INC 4/2014-8/2014

Customer/Member Service Representative for USAA credit cards EXTEND HEALTH, INC/TOWERS WATSON 8/2013-12/2013 (season)

Benefit Advisor for Medicare Insurance for retirees of select companies

Previously: Customer Service Representative for Medicare Insurance Management CONVERGYS, INC 5/2013-8/2013

Customer Service Representative for AT&T Wireless Services

Previously: Trained as Level I Sales Representative for Bank of America XEROX COMMERCIAL SOLUTIONS 12/2012-4/2013

Customer Service Representative for Verizon Wireless Services

Previously: Trained on CVS Caremark/BCBS project for Medicare Professional Skills

Type approximately 35 wpm, computer skills, & supervisory experience. This includes team-lead of music assistants for specialized workshops and for employees of the Autism Program at the School for the Deaf & the Blind