WEIZHEN LI

**** ********* *** *******, **********, 94002 650-***-**** ac8jij@r.postjobfree.com

CAREER OBJECTIVE

Customer Service with 7+ years of experience and overseas experience. Working directly for CEOs, VPs of Fortune 500 companies. Possesses a Bachelor in International Business Trade and expertise in Microsoft, impeccable communication skills and excellent interpersonal skills. WORK EXPERIENCE

SIRVA Worldwide Relocation & Moving, Shanghai, China Relocation Consultant, May 2014 – Aug 2018

Responsible for day-to-day service delivery of client's relocation program. Acted as the single point of accountability for the entire relocation having oversight and coordination over programs that includes: home sale, expense management, movement of household goods, property management and temporary living.

Supported client’s mobility programs by managing new authorizations including routing internal forms and monitoring for completion, initiating ancillary services, and reviewing relocation agreements and cost estimates to ensure cost and benefits align with the appropriate programs. Provided ongoing customer service on existing reservations; including resolving house maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions. Shangri - La Hotels and Resorts, Pudong, East Shanghai, Shanghai, China Management Trainee, Apr 2012 – Apr 2014

Worked in close association with different departments in Shangri-La hotel and assist them in their daily routine operations to understand the overall operations of the hotel while specializing in Food & Beverage Managed a team of 7 in daily operations.

Organized at least 4 successful events, bringing in over $100,000 revenue for the hotel. EDUCATION

Macau University Of Science And Technology, Macau, China Bachelor Degree of International Business Trade

ADDITIONAL SKILLS

Expert in Microsoft Office Suite

Bilingual in English, Mandarin, Shanghainese and Cantonese