MEGAN NIX

***** ******** ******* **, ***

Spring, Texas 77379

Phone: 713-***-****

Email: ac8jig@r.postjobfree.com

OBJECTIVE:

Obtain a position that will utilize my educational background, technical experience, critical thinking and analytical skills, and problem solving abilities

EDUCATION:

B.S, Economics, December 2008

University of North Texas, Denton, Texas

Related Coursework:

Statistical Analysis, Economic Development, Calculus with Business Applications, Econometrics, Monetary and Financial Systems, Law and Economics, Matrix Algebra, Business Communications

EMPLOYMENT HISTORY:

Cybersoft – Houston, Texas

Customer Success Coach, May 2017-Current

Provide hands on training to food service professionals (cashiers, managers, directors) for 5 modules

Knowledgeable across several domains of the software and able to teach 8 courses to customers

Travelled to several district for onsite hands on training and on-site support

Developed training documentation for internal employees and customers: videos, guides, quick cards, checklists

Offered Webinar courses for up to 100 districts to view and learn from

Specialties in Point of Service, Student Eligibility, Inventory, Production, Time Clock and Menu Planning

Built uPerform documentation on processing within the PrimeroEdge software

Won the 2018 Unsung Hero Award for building training documentation for a new software module

Cybersoft – Houston, Texas

Customer Support Analyst, July 2016-May2017

Provided customer support to hundreds of school district across the US

Remotely connected to computers and provided technical support through RDP

Handled a busy back to school with implementation of new and current customers

AonHewitt – The Woodlands, Texas

Delivery Analyst, January 2014 – June 2016

Managed inbound and outbound interfaces to and from the SAP HR System

Served 3 large market clients simultaneously, providing HR Outsourcing and maintaining strong client and vendor relationships

Instrumental in creating and developing Standard Operating Procedures for new processes as well as providing improvement to current processes

Ensured data was loaded into SAP correctly and identified and resolved technical issues with files

Payroll Processing Experience with SAP and PeopleSoft

AonHewitt – The Woodlands, Texas

Benefits Operations Analyst, October 2010 – December 2013

Worked on a client that serves a large telecommunications carrier, administrating their Health and Welfare plans

Responsible for enrollment projects for over 130,000 actives employees and retirees

Accountable for ongoing processes for client such as Medicare Advantage, Payroll Processing, Annual Enrollment and Pension processing

Gained knowledge in Graphic User Interface (GUI) systems

Franklin American Mortgage Company - Irving, Texas

Underwriting Coordinator, January 2009 – April 2010

Developed an understanding of a fast paced corporate environment, answering 100 emails or more a day from customers

Strengthened proficiency of database software and improved data entry abilities

Acquired knowledge of the mortgage industry such as investments, document control and lending

The Soccer Corner - Southlake, Texas

Sales Associate/ Assistant Manager, October 2005 – December 2008

·Administrative responsibilities included training new employees and opening and closing store, answering phones, and strengthened computer skills

·Performed inventories and placed orders to restock merchandise

·Gained valuable customer service experience, working in a small store retail environment

COMPUTER SKILLS:

·PrimeroEdge

·uPerform Training Software

·Adobe Captivate

·GoToMeeting/GoToWebinar

·ScheduleOnce

·LogMeIn

·GoToAssist

·SAP

·PeopleSoft

·Siebel

·Query writing

·Microsoft Office, especially proficient in Outlook, Word, Excel and Access

·10 key calculator by touch

·Over 50 words per minute typing efficiency

·Sharepoint

·Familiar with Matlab and C++,SQL and Java programming languages

·Quickbooks

·Lotus Notes

·IBM Mainframe/Bluezone

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