Yves B. Bertrand

613-***-**** /ac8ji2@r.postjobfree.com

COMPUTER PROGRAMS & TOOLS

Strong knowledge of Word, Excel, PowerPoint, MS Outlook, Calendar, Google tools, etc.

Recent experience with CCM Mercury & HRG from my time at ISED (June 2016 - December 2016); as well as WebCIMS, SABA, IRIS, SAP and HRG (again) from ESDC (December 2016 - June 2018)

SPECIAL SKILLS AND ABILITIES

. Fully fluent in English and French and excellent English to French translation skills

. Word processing, writing, editing, proofreading, photocopying, faxing, scanning skills

. Excellent organizing, planning, time management and conflict resolution skills

WORK EXPERIENCE

TAP MAGAZINE

TAP Magazine HQ, Ottawa, Ontario, Canada - Dec 2013 - (part time) Office coordinator / Events, Partnerships & Social media

. Creating event concepts and partnerships for conferences, concerts, networking events, and working closely with embassies, local community and business leaders

. Booking my own travels, using google tools and different websites for Canada and US

PASSPORT CANADA

Edmonton, Alberta & Montreal, QC – December 2017 - June 2018 Passport Processing Officer

. Receive, screen and forward applications and supporting documentation; authenticate client identity and supporting documentation in person or over the phone; respond to email inquiries

. Daily use of IRIS, SABA, Ms Outlook and Word; frequent use of HRG, Excel and PowerPoint

EMPLOYMENT, SOCIAL DEVELOPMENT CANADA (ESDC)

Gatineau, Quebec – December 2016 – December 2017

Finance, Administration and HR officer (TFWP)

. Clerical and administrative support to DG office, two directors, managers and HR & Finance teams, translating documents, tracking correspondence, booking meeting spaces, making travel arrangements, submitting briefing notes and monitoring deadlines, creating task lists and managing DG’s and directors’ calendar

. Daily or frequent use of Word, Excel, PPT, Outlook, Calendar, WebCIMS, HRG portal & SAP

INNOVATION, SCIENCE AND ECONOMIC DEVELOPMENT CANADA (ISED)

Ottawa, Ontario – June 2016 - December 2016

Administrative Assistant

. Provide administrative support to director and team, scheduling, booking meeting spaces, making travel arrangements, creating and managing the team’s task list, monitoring deadlines for submissions using tools such as CCM Mercury, HRG, Word, Outlook, Calendar, Excel, PPT, etc.

. Manage director’s calendar, submit briefing notes and cabinet notes for team; support managers in budgeting and other financial activities such as ordering/purchasing office supplies

SERVICE CANADA

Ottawa, Ontario - Jun 2009 - Sep 2011 /&/ Dec 2013 – Dec 2015 Information Officer (Call Centre for 1-800-O-Canada, Health Canada, Election Canada, etc.)

. Provide information about federal programs such as passports, pension, grants, EI, CRA; refer the public to different provincial programs and services (health cards, business licences, etc.)

CANADIAN MUSEUM OF HISTORY CORPORATION

Gatineau, Québec - Sep 2012 – June 2014 (part-time)

Call Centre Agent / Office Clerk / Customer service representative

. Answer calls and emails in both official languages (English and French)

. Book group reservations, sell and renew memberships and train new staff

OTTAWA COMMUNITY HOUSING CORPORATION

Ottawa, Ontario - June 2012 – December 2013 (part-time)

Call Centre Agent (Dispatcher / Radio operator)

. Write daily reports for management; respond to calls and emails from tenants

. Dispatch maintenance and security staff by phone or radio; liaison between regional offices

AFFILIATION & VOLUNTARY WORK

CARY-OTTAWA (Not-for-profit youth organization)

Founding member: Advisor (2011-2013), President (2013-2018)

. Organizing committee: November 2017 Youth Convention – Edmonton, AB

. Lead in launching CARY-Edmonton chapter & Keynote Speaker (March 2013)

. Coordinated 2012-2014 sports tournaments (Soccer, Basketball and Track & Field)

. As lead event planner, initiated the annual Cary-Ottawa fundraising Gala

. Dealing with members of parliament, diplomats and other youth or community leaders

EDUCATION

Major in political science & minor in international development; April 2013 Social Sciences, Université du Québec en Outaouais; Gatineau, Qc

INTERESTS

Community building, networking, traveling, reading, music, sports and history

References available and valid secret security clearance Public Service Commission Language Tests results: EEC

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