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Customer Service Sales

West Chester, Pennsylvania, United States
February 19, 2019

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Julia Sassane

*** ***** ******, ********, ** ****8



West Chester University of Pennsylvania

College of Business and Public Affairs – Dual major in Finance and Economics – AACSB accredited

Cumulative GPA: 3.70 Expected Graduation Date: May 2020

Relevant Courses:

-Financial/Managerial Accounting -Calculus

-Marketing Management -Quantitative Business Analysis

-Business Management -Business and Society

-Business and Organizational Writing -International Business

-Business GIS -Corporate Finance

-Microeconomics -Macroeconomics

-Business Analytics -Finance Management

Honors and Awards

Dean’s List: Spring 2017, Fall 2017, Spring 2018

High Honors 2012-2016


Volunteer at Saint Vincent’s Soup Kitchen (2014-present)

Mini-THON volunteer at Saint Basil Academy (2015-present)

Best Buddies Club (2016-present)

American Marketing Association Member (2016-present)

Volunteer at Rydal Park Retirement Home (2017-present)


Proficient in

oMicrosoft Office, Word, Excel, PowerPoint

oArc GIS

Experience in customer service

Highly knowledgeable in calculus, differential equations and other math fields

Ability to work effectively in a team setting

Able to integrate many different skills to achieve success

Work Experience

Lulu Country Club, Oreland, PA, Server/Hostess/Bartender/Beverage Cart (2017-Present)

Provide excellent customer service to all guests

Remember regulars and member drink and food preferences

Perform all opening and closing procedures

General knowledge of bartending

Provide club members snacks and beverages on beverage cart

Collaborate with other servers and kitchen/bar staff

Old York Road Country Club, Ambler, PA, Server/Hostess (2017-Present)

Dedicated to ensuring customer satisfaction by remaining accessible and friendly

Transmit orders to bar and kitchen by recording patron’s choices; identifying patrons’ special dietary needs and special requests

Perform basic cleaning tasks as needed or directed by supervisor

Assist with special events as needed

Fill in for absent staff as needed

Aeropostale Willow Grove, PA, Sales Associate and Representative (2014-2016)

Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

oResponded to telephone inquiries by providing quality service to customers and associates

oStrived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

oMaintained a strong, growing customer base

oThoroughly learned the company’s product offerings and contributed to an increase in monthly sales

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