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Customer Service Manager

Location:
Lewisville, Texas, United States
Salary:
40000
Posted:
February 19, 2019

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Resume:

Gail M. Powell

**** ******* ****

Lewisville,Texas 75077

ac8jb6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proven skills in management operations, human resources, training, office administration, credit and collections,

account management, customer service, accounting, A/R, A/P, bank reconciliations, financial statements, P&L,

payroll, payroll taxes, sales tax, and inventory control

Results-oriented, hands-on Manager who achieves goals and motivates others through strong communication

skills and team leadership

Highly organized, detail-oriented and able to accomplish desired goals through determined effort and

persistence

Self-motivated and a dedicated team player possessing strong professional ethics

Able to handle multiple projects simultaneously, prioritizing tasks and completing them in an accurate and

timely manner.

Excellent analytical and researching skills combined with excellent writing ability

Fast learner able to grasp complex concepts and apply as needed to work-related situations

Capable of identifying and analyzing problems, then implementing creative solutions

Computer skills include SAP, Seimen, Getpaid, Quicken, Lotus, Excel, Windows, WordPerfect, Office 97, JD

Edwards, PeopleSoft, and company computer systems.

EDUCATION

Bachelor of Arts-History -University of Missouri-Columbia

EMPLOYMENT HISTORY

EXPERIS (Contract for Frito-Lay) Plano, Texas June 2016-October 2018

Collection ACCOUNT SPECIALIST

Meet all baseline and project goals for currency and DCSO

Increase terms compliance while decreasing touch points

Monitor customer account statuses and results regarding cash application against defined KPIs, goals and objectives

In six months took portfolio from a DSO of 151 days to 45 days

Provide high level customer specific information such as payment habits, proof of delivery and receiving procedures.

Training of employees on Frito-Lay collection procedures and in contacting customer protocol, both verbal and written.

SAFETY-KLEEN-Plano, Texas June/2010-October 2015

CUSTOMER ACCOUNT SPECIALIST

Performed collections for commercial, government and military accounts

Reconciliation of accounts, which included spreadsheets on aging of accounts

Handles a portfolio of 2500 accounts

Work with government and military contracts.

Processing of credit card transactions

COCA COLA (contract) - Addison, Texas April/2008 May/2010

DEDUCTION SPECIALIST

Performed collections for commercial accounts for invalid deductions

Reconciliation of accounts, which included spreadsheets on aging of accounts

Analyzed and processed all customer deductions

Used SAP, Lotus Notes, Excel and Word

CADBURY SCHWEPPES Plano, Texas October/2004 - July/2007

DEDUCTION SPECIALIST

Performed collections for commercial accounts

Reconciliation of accounts, which included spreadsheets on aging of accounts

Analyzed and processed all customer deductions

Trained Customer Service Representatives on collection procedures, laws and analyses

Used SAP, Getpaid, Microsoft Outlook, Lotus Notes, Excel and Word

Developed online collection letter for Get Paid



Contact this candidate