DEREK SCOTT

**** ******* ***, **********, ** ****6, USA Pittsburgh, PA, 15226 724-***-**** ac8j5x@r.postjobfree.com

TECHNICAL SKILLS

Microsoft Suite, Excel (V-Look-ups and Pivot Tables), Project Management, SharePoint, Basic SQL queries.

WORK EXPERIENCE

UPMC, Pittsburgh, PA

Manager Quality Assurance July 2018 – Present

●Supervised 13 examiners across multiple lines of business; while providing monthly trending analysis, and reporting of process improvement.

●Served as policy and procedure expert and acting liaison between Quality Audit teams and internal and external departments.

●Conducted UAT testing and created testing documentation reports in unison with developers and testing team

Cigna Group Insurance, Pittsburgh, PA January 2014 – April 2018

Senior Claim Manager

●Managed multi-national medical requisition team of 15 employees across Pennsylvania and India while; providing technical training and user support.

●Foster and maintain a collaborative relationship with internal and external customers to ensure customer satisfaction and profitability.

●Review operations systems and procedures, recommend improvements to increase efficiency, and participate in projects to achieve optimization goals.

Cigna Group Insurance, Pittsburgh, PA

Claims Manager November 2009 – December 2013

●Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.

●Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

●Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.

Enterprise Car Sales, Pittsburgh, PA

Sales Manager June 2006 – November 2009

●Maintained responsibility for all financial activities and personnel. Functioned as senior assistant to the manager of operations, and facilitated inventory management. Interacted with multiple financial institutions and compliance departments.

EDUCATION

Slippery Rock University of Pennsylvania, Slippery Rock, PA Bachelor of Business Administration Marketing