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Customer Service Representative

Location:
Toronto, ON, Canada
Posted:
February 20, 2019

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Resume:

MARCO AGURTO

Toronto, Ontario

Phone: 647-***-**** Email: ac8j0d@r.postjobfree.com

www.linkedin.com/in/marco-agurto

CORE SKILLS

Financial Analysis - KPI

Risk and Credit Analysis – Commercial lending

Banking Products – Cross Selling

Relationship Management

Business Intelligence/Reporting

Mentoring/Training

PROFESSIONAL EXPERIENCE

Pevoex Contratistas Generales, Lima, Peru 06/2014 to 12/2015

Finance Analyst

Responsible for bi-weekly financial analysis of organizational KPI ratios for Management, focusing on vertical and horizontal analysis, CFO, CFI, CFF, and solvency.

Led the implementation, maintenance and management loan in the financial system. Successful implementation of these systems was dependent on my banking experience. A 40% reduction in rates was achieved for line of credits.

Led the Implementation of debt policies for procurement of mining projects. Obtained an increase in financing loans by financial institutions in order to determine letter of guarantee, capital work loan, and leasing. Total loans averaged around $1 M (USD) per bank.

Scotiabank, Arequipa, Peru 01/2011 to 04/2014

Commercial Business Banking Advisor

Managed a portfolio of $12 M (USD) formed by mid and small business. Achieved Asset growth in loans over $3.7 M (USD) in 2011, which represents more than 180 % of the goals set by organization. Achieved Liabilities growth by $3.1 M (USD) in 2012, which represents 150% of the organizations goals.

Managed credit risk portfolios by completing credit analyst, authorizing, renewing or declining Member requests, preparing documentation and identifying any deteriorating and/or unsatisfactory trends.

Analyzed financial and non-financial situation of business clients in order to formulate the maximum risk per customer to ensure the best product for the client was recommended based on their needs.

Examined the financial condition within approval limits provide or recommend financial solutions to best meet the business needs.

Recognized as the top 15 commercial banking official from 2011/2012 and nominated as the best Business Banking Division collaborator in 2011.

BBVA Bank Continental, Arequipa, Peru 05/2010 to 12/2010

Customer Service Representative

Performed banking transactions and provide financial service and information to the customer to ensure they are receiving the proper guidance that services their needs.

Maintained the customer service area for prompt and accurate processing of the customer’s request.

Maintained designated area ensuring loss prevention systems and procedures are performed according to the bank guidelines.

OTHER EXPERIENCE

Za Pizza Bisto, Toronto 2018 to Present

Crew Member – Evening Supervisor

Responsible for overall customer service, cash operations, and daily inventory levels

EDUCATION

Humber College, Toronto, Ontario (2018)

Global Business Management Post-Graduate Certificate

The Global Business Management program is designed to enhance my knowledge on developing, execute and analyze the results of a comprehensive global business plan which includes complete marketing, operations, financial and human resources strategies and tactics, taking into account the impact of various economic, legal, cultural, geographical, and political situations on international business.

Achievement: Dean’s Honour List

International Language Academy of Canada, Toronto, Ontario (2017)

English as a Second Language Certificate

BURSEN - Stock Exchange Study Center, Lima, Peru (2015)

Specialization in Financial Risk Management Diploma

ESAN University, Arequipa, Peru (2015)

Financial Management Diploma

American Academy of Financial Management, California, USA (2015)

Credit Risk Analyst Certification

San Pablo Catholic University, Arequipa, Peru (2010)

Bachelor in Business Administration

Other Certification and Courses

Scotiabank Group, Lima, Peru (2012)

Curse of Risk Reduction – Anti Monetary Laundry

Curse of Risk Analysis

Banking Institute, Lima, Peru (2011)

Introduction to the financial system and securities

CENTRUM, Lima, Peru (2011)

Effective Negotiations

Sur Institute, Arequipa, Peru (2009)

SPSS, Intermediate Level



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