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Customer Service Representative

Location:
Santa Rosa, CALABARZON, Philippines
Posted:
February 18, 2019

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Resume:

JARRIE GIN VITUG HERRADURA

APPLICANT

Email:ac8iub@r.postjobfree.com

Phone #:091********

Address: Garden Villas

Santa Rosa City, Laguna

PROFILE

PERSONAL STATEMENT:

Experience in administrative duties, scheduled meetings, excellent customer service, computer skills includes Microsoft excel, access, word, outlook and power point .Good problem solver and communication skills .Accustomed to long working hours. Winner employee of the month 2009 for December M/V Empress PULLMANTUR CRUISES LTD. SPANISH COMPANY.

CAREER OBJECTIVES:

To work in a company with an effective environment, conducive for personal success, intellectual growth and career advancement and to achieve a position that would offer job satisfaction and channels for application of knowledge gained.

KEY SKILLS:

TYPING (EXPERT)

NEGOTIATING (EXPERT)

MANAGERIAL (EXPERT)

IDEAS IMPLEMENTATION (EXPERT)

LANGUAGE SPEAKS (ENGLISH, SPANISH AND TAGALOG)

EDUCATION

BACHELOR DEGREE-MARITIME 2002-2005

PHILIPPINE MERCHANT MARINE SCHOOL COLLEGES

LAS PIŇAS CITY

MARINE TRANSPORTATION

WORK EXPERIENCED

CONVERGYS

TSR 2 / SPANISH REPRESENTATIVE SEP 2017 – PRESENT

Assists customers with regards to technical issue of their cameras. Doing sales order, explains and assists for warranty claims. Doing summary report of every cases tackled.

FIRSTSOURCE SOLUTION LIMITED

CSR/BILIGNUAL REPRESENTATIVE MAR 2016- SEP 2017

Screen patients for financial assistance benefits provided by the hospital. Assist them for filling out application forms. Doing summary report in a day to day operation.

TELEPERFORMANCE

EXECUTIVE OPERATIONS/BILINGUAL REPRESENTATIVE JAN. 2015-JAN 2016

Fulltime assisting clients and applicants in processing a background check in an effective and timely manner. Performing inbound/outbound calls and emails. Updating information and documents needed in completion of a report. Doing summary report in a day to day operation.

NYK FIL FULLTIME

OFFICER MESSMAN JULY 2013-MAY 2014

Serving officers on board the ship in regards to food and beverage and housekeeping operation.

NYK FIL. FULLTIME

OFFICER MESSMAN FEB.-OCT. 2012

Serving officers on board the ship in regards to food and beverage and housekeeping operation.

PULLMANTUR CRUISES LTD.(SPANISH CO.) FULLTIME

HEAD GPU JUN 2010-MAR 2011

Fulltime role in housekeeping operation. Successfully overseeing and performing advance position job. Dealing with passenger all the time with their needs and information. Up selling and promoting products to the customer.

PULLMANTUR CRUISES LTD. (SPANISH CO.) FULLTIME

HEAD GPU AUG 2009-APR 2010

GPU APR 2009-AUG 2009

Successfully performed the job up to promotion as a HEAD GPU.

PULLMANTUR CRUISES LTD. (SPANISH CO.) FULLTIME

GPU (GENERAL PURPOSE UTILITY) MARCH 2008-NOV2008

Successfully performed the job with appropriate standard service dealing with the passengers.

SEMINARS AND TRAININGS ATTENDED

SPANISH LESSON PART TIME

Instituto Cervantes FEB 2008

Kalaw Ermita Manila Philippines

I hereby certified that the above knowledge and information is true to the best of my knowledge.

JARRIE GIN VITUG HERRADURA



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