Denise Hanna

PO Box ******, Davie, FL *****

ac8irg@r.postjobfree.com

Tel: 954-***-****

Work Experience

Administrative Assistant (June 2007 - present)

Corrections USA, Miami, Florida

Clerical duties such as typing, filing, photocopying, faxing, etc.

Answer in-coming telephone calls.

Proof-read documents and reports.

Mail letters and packages.

Ensure membership applications are completed correctly.

Review credit card reports and expense reimbursement reports.

Attend meetings, conferences, etc.

Police Records Teletype Operator (July 2018 – November 2018)

Fort Lauderdale Police Department, Fort Lauderdale, Florida

Operated a multi-channel radio system.

Searched computerized and manual filing systems to locate information.

Completed requests for Criminal histories for Background Investigations, etc.

Answered and/or transferred phone calls to appropriate departments.

Quality Assurance/Mail Clerk (Temporary) (February 2018 – July 2018)

Change Healthcare (Agency: TargetCW), Weston, Florida

Ensured that all departments were in compliance with company’s health policies.

Conducted random sample mail audits.

Monitored out-going mail.

Other duties as assigned.

Mail Clerk (Temporary) (November 2017 – February 2018)

Sixt, Fort Lauderdale, Florida

Sorted in-coming mail for the Claims Department.

Input/retrieved information from computer.

Scanned, printed/copied documents.

Prepared out-going mail.

General clerical duties assigned by supervisors.

Front Desk Receptionist (Temporary) (August 2017 – September 2017)

Farlie, Turner & Company (Agency: Marcum Search Executive Recruiting & Consulting), Fort Lauderdale, Florida

Operated multi-line phone system.

Greeted visitors and clients.

Assisted employees with administrative/clerical duties.

Maintained orderly appearance of reception area.

Other business-related duties as assigned.

Correctional Officer (May 1995 – May 2016)

FDC - South Florida Reception Center, Miami, Florida

Monitored multiple security camera monitors.

Answered and directed high volume calls via multiple-lines telephone.

Maintained relations with the general public.

Usage of Microsoft Outlook, Microsoft Word and Microsoft Excel.

Maintained accountability through conducting inventories, inspections, etc.

Organized Duty Rosters to ensure critical compliment was adhered to.

Ensured perimeter fence and other electronic equipment were operable.

Care and custody of inmates.

Seasonal Associate - MJM (November 2012 - January 2013)

Kohl’s, Hollywood, Florida

Recovered fitting rooms and sales floor.

Greeted and assisted customers.

Stock/Sales Associate (November 2010 - July 2011)

The Children’s Place, Coral Springs, Florida

Maintained organization and cleanliness in the stockroom.

Participated in the inventory taking process.

Replenished merchandise on selling floor.

Assisted customers.

Cashier.

Education

Criminal Justice - Broward College, Davie, Florida

(August 1991)

Health Information Management - Ultrasound Diagnostic School, Lauderdale Lakes, Florida (December 2000 - March 2002)

Health Information Specialist Diploma

Honors Graduate

Medical Terminology, Anatomy & Physiology

Medisoft, Coding (CPT & ICD-9)

Computer Applications including: Word, Excel, Access and Powerpoint

Basic Recruit Training - Miami-Dade College, Miami, Florida

Certification in Corrections (CJSTC)

Skills

I possess excellent Customer Service, Listening and Telephone skills to name a few. Being employed by your company means you would have a motivated, hard-working, resourceful and diversified employee. I have the ability to multi-task and the willingness to learn new skills.

Contact this candidate