NEHA GUPTA

*** ****** ***, *********** *** *M*, TEL: +1-647-***-****, Email: ac8iqi@r.postjobfree.com

Objective

To attain a suitable position in the field of Customer Service and use expertise and skills to the maximum

Profile

8 years of experience in Banking and Customer Service Industry

Excellent customer service and interpersonal skills

Works well in a fast-paced work environment

Excellent computer skills including MS Office

Bachelor’s Degree in Science

Work Experience

Bond Brand Loyalty: 08/2018 – working till date

Customer Service Representative

Responding to inbound calls and providing instant and suitable solution to client’s queries

Adherence to the organization’s rules and processes

Putting all the knowledge and expertise to solve both Financial and Non-Financial queries.

Millennium1Solutions: 01/2018 – 06/2018

Customer Service Executive: Financial department

Attending customer calls in a polite and professional manner.

Providing accurate and quick response to the client’s questions/queries/complaints.

Resolving the clients issues and queries within the assigned Turn Around Time

Yes Bank: 12/2016 – 11/2017

Branch Operations Manager: Retail Banking

Processing of Account Opening Forms and Fixed Deposit Requests

Resolving Customer Queries accurately and within the given timeframe

Processing of Client Instructions in a timely manner

Verification of system entries efficiently and management of cash

Showing courtesy and respect to Senior Citizens and Physically Challenged Persons

HDFC Bank: 09/2010 – 12/2016

Teller Authoriser: Retail Banking 04/2014-12/2016

Authorization of cash and non-cash entries

Cash Management and Vault Management

Providing guidance to team members and solving their problems

Professional and efficient handling of customer queries

Welcome Desk (Reception): Retail Banking 04/2012-03/2014

Greeting clients upon entry to the bank

Processing customer requests such as issuing account statements, updation of passbooks

Data entry in the system mainly using MS excel

Printing and filing of daily reports

Teller: Retail Banking 09/2010-03/2012

.

Processed all routine customer transactions and balanced cash drawers.

Worked efficiently to minimize customer wait times.

Answered most client account questions and escalated more complex issues to supervisor.

Punjab Technical University : 09/2009 – 08/2010

Worked as a Management Faculty teaching management classes..

Generating Business and its promotion by implementing marketing techniques.

Cross selling of different products by understanding the focus of student.

Bills management and vendor payment.

Reliance Life Insurance : 06/2007 – 03/2009

Branch Operations

Processed all routine customer transactions.

Referred customers to insurance services and informed them of new products.

Insurance form scrutiny.

Balanced cash drawers and answered customer questions

Educational Qualifications:

Bachelor of Education: (2004 - 2006)

Bachelor of Science: (2001 – 2004)

Capital Market Module: NSE Certification in Financial Market.

Contact this candidate