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Senior VP or President Management Consulting

Location:
Toronto, Ontario, Canada
Posted:
February 17, 2019

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Resume:

SUSAN WALTON

**** ***** **** **., *********, Ontario ON M9P 3B9, CA

416-***-****

ac8iq3@r.postjobfree.com

Proven management skills and reputation for providing strong, steady leadership if (or when) needed. Adept at establishing and maintaining good relationships with internal and external stakeholders. An accomplished, high level management professional with extensive background in executive management, strategic business planning, change management, revenue generation and growth. Highly skilled delivering cross functional team leadership and employee empowerment tools resulting in achieving peak performance at a high level of quality and effectiveness.

Executive Management Operation Procedures Revenue Generation & Growth

Strategic Business Planning Productivity Studies Process Redesign & Improvement Sales Research & Strategies Contract Negotiations Change Management/Compliance

Client Relationships Budgeting & Forecasting Leadership Mentoring & Coaching

Financial Analysis Customer Retention Microsoft Word, Excel & PowerPoint PROFESSIONAL EXPERIENCE

INDEPENDENT MANAGEMENT CONSULTING SERVICES November 2015 – Present Independent Executive Business Consulting

Professional Management Consulting for Business and Academic Clients Management consulting provided to business <1000 employees. Assess systems and procedures within the business, assisting them in achieving better staff cohesion through team building, emotional intelligence practices, conducting strategic business planning to allow for greater cash flow and profitability.

Perform productivity and systems analysis. What is working, what is not working and; provide assistance in implementing an action plan, to increase and streamline business systems and practices. Perform productivity and systems assessment and compliance issues. Provide expertise Universities with management consulting services and; expertise to develop a pilot project for Emotional Intelligence Curriculum (EQ) for 2 Universities in Chicago and Texas - medical and veterinary disciplines.

EQ provides physicians and veterinarians with the skills to interact more effectively with multidisciplinary teams, associates and patients which enable them to achieve long-term fulfillment in their careers.

Developed content and course curriculum which supports implicit learning within their “Student Wellness Program” (during the students 4 years with the University). Implemented a variety of techniques to enhance an individual’s emotional intelligence, through a combination of accelerated learning techniques.

Train the trainer programs implemented with monitoring and assistance to ensure results. Goal for the University is to reduce high statistical suicide rate in their top students in the medical and veterinary disciplines.

Worked with C-Suite Executives, Academic Professors and Leadership staff to enhance overall growth and achievements for medical and veterinary students AUTO LEGENDS MANAGEMENT INC – Calgary. AB/Toronto, ON October 1988 - January 2015 President/Owner

Provided leadership and strategy consulting to client companies by assessing current situation and developing solutions to further increase internal efficiency, delivery, response time, collaboration between departments and partners, and customer satisfaction. Also motivated and coached high performance teams to ensure a good balance between continuous improvements and collaboration within teams.

Organized and directed the activities of professional services and consulting in terms of customer satisfaction, delivery assurance, and profitable revenue generation.

Implemented an effective system of policies, internal controls, metrics, and procedures to drive accountability within the internal organization and client based around customer service experience.

Created and marketed professional services initiatives including a predefined service package to facilitate the sales process.

Facilitated executive discussions regarding budget, resources, schedules, and risk management.

Applied leadership and customer service expertise to advance the company’s success with its professional services and consulting.

Provided project oversight to ensure successful project delivery on schedule and within budget.

Mentored and developed management and staff by providing support, collaboration (EQ skills).

Facilitated managers in obtaining highly skilled candidates and in developing service team members.

Oversaw all aspects of resource planning and delivery management including staffing, training, sales interface and funnel/resource management. Shared accountability with sales and product leaders to resolve client issues.

Created and promoted a customer-centric, results-focused team culture.

Grew business to included staff of 26 and annual sales over 2 million Saved more than one dozen dealership those were served with final notice by the manufacturer for violations of warranty policy and procedure or direct franchise violations. Company was sold in 2015. A non-complete, non-disclosure agreement was made at the time of sale. Non-compete agreement expired January 2019; non-disclosure agreement remains intact. NEWGEN, Toronto, ON January 1983 - September 1988

Promoted to Regional Manager Consulting Western Canada (BC-MB)

Managed all consulting services, mentored and trained staff.

Successful at developing an action plan to reverse the region revenue from a loss and worst in Canada to the best within 18 months generating revenues of $250,000 quarterly Promoted to Sr. Consultant, Ontario/Manitoba

Conducted proficiency and productivity assessments to determine best strategies for increasing revenues of the company and dealerships.

Performed in-house and onsite training and team building. Created action plans that were specific, measurable, achievable, and realistic, time sensitive to enable staff to achieve success.

Facilitated clients and architects with new-build (ground up) dealership by generating ideas to create a more effective and productive service department. It became the first dealership in Canada and USA with a drive through lube (pits) thus allowing for better functionality. It became the format all dealerships used as the “New Build” footprint.

Consultant Software Training & Installations (Tech Start Up)

Installed systems and trained staff for dealerships that purchased systems from NewGen (closed loop customer retention program software & hardware system).

Provided ongoing efficiency and productivity studies and generated creative ideas to increase revenue and productivity.

Conducted In-house team building, mentoring and training. EDUCATION & TRAINING

Master's degree in Education, Brock University, St. Catharine’s, ON Master’s Thesis, “Quality Assurance – A Leadership Model for Transformative Change in the Service Sectors” (Addressed the need and a proposed model for developing emotionally intelligent leaders) Bachelor’s degrees in Commerce & Education, (Double Major), University of Toronto, Toronto, ON Context Associated, The Pursuit of Excellence

Context Associated, The Wall

Context Associated, The Advancement of Excellence

Context International, Volunteer Team Captain for Pursuit of Excellence, The Wall & Advancement of Excellence



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