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Manager Employee Relations

Canonsburg, Pennsylvania, United States
February 16, 2019

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Human Resource (HR) Partner for Talent Management

An experienced HR executive specialized in managing global talent and resources, including specialization in legal and on-boarding processes for a global delivery organization. A specialist in core HR processes, such as service center operations, inter-departmental harmony, employee relations and retention, performance appraisals, mentoring and skill building, career planning, compensation practices, vendor management, diversity management, and Government regulations. A Change Manager to analyze and implement new organizational structures, develop strategic direction, and identify value added processes during operation transformations for a global delivery organization.

Select Highlights:

HR Partner managing more than 400 resources from global locations with compensation and HR operations

HR and operations manager for Professional Services division having more than 3000 resources from global locations spanning three continents.

HR and operations manager for a non-profit to operate and serve the administration.

Skill Summary:

Global – Off Shore and On Shore Talent Management Strategic Thinking Stakeholder Management Business Process Re-engineering Strategic Business Partner Growth Management Change Management Organizational Development Employee Relations Attrition Management Executive Conflict Resolution Organizational Restructuring Regulatory Compliance Immigration Law HRIS Management Employee Performance Management Compensation and Benefits Employee Information Management


Sri Venkateswara Temple, Pittsburgh, PA July 2016-November 2018

The first and biggest donor based Hindu Temple in the United States


In charge of all aspects of operations of the most visited and Dynamic Temple in US.

Held the challenge of meeting the needs of ever changing priorities of the Temple.

Change management: Implemented training activities for the existing employees.

Developed processes for the different operations.

Supervised the priest services, office administration, vendor management, custodial staff, maintenance, book-keeping, expenses and revenue etc.

Reported to Secretary of the Board acting as bridge between Executive Committee and the Board.

CEI (Computer Enterprises Inc.), Pittsburgh, PA March 2006-December 2014

CMMI level 5 IT Firm

Consultant Services Manager/Strategic HR Business Partner

Managed and developed the employee on/off-boarding processes to support the divisional IT delivery teams.

Assessed and designed inter-department communication and collaboration processes for employee effectiveness to share and participate in HR projects.

Assessed and designed target operating model for organizational transformation, spanning structure, process, and personnel.

Participated and presented HR plans during annual planning meetings to executives and board members.

Defined and measured Key Performance Indicators for employee retention and satisfaction.

Coordinated communication and process efficiencies among Management teams, Employees and Contracting Services to assemble teams for priority and critical HR projects in alignment with corporation’s objectives.

Leveraged legal knowledge and experience to oversee global resources in relation to US employment law and procedures, including work permits (H1b, F1, L1 and B1 visas), and permanent residency (GC) application processes.

Hands-on with SalesLogix database application system to understand demand and resource supply management for projects.

Managed issues and risks for IT teams associated with attrition and succession planning, including workforce development and change management processes.

Sri Venkateswara Temple, Pittsburgh, PA September 2004 – February 2006

The first and biggest donor based Hindu Temple in the United States


Administrated and ran the temple operations, including facility management, staff, visitors, sponsors, stakeholders, and special dignitaries.

Established POS system, Outsourced Book-Keeping and money dispatching to the Bank.

Managed a staffing team of 4 divisions, 3 supervisors, 20 office staff, and thousands of visitors to the temple.

iGate Corporation, Pittsburgh, PA October 1989-January 2002

iGate is one of the leading global IT and business processing outsourcing companies with more than 30,000 employees.

Senior Human Resource Manager

Managed North American HR functions supporting over 2000 employees.

Managed and mentored over 350 per year software professionals globally on average, mentored 7 HR managers, guided several recruiters, and supervised 4 direct reports in the areas of orientations, relocations, compensation management and benefits administration.

Analyzed business functions to create strategic plans that established cost-effective human capital infrastructures.

Experienced in human capital forecasting, administration, compensation and benefits, employee relations, conflict management, regulatory compliance, HRIS management and fostering corporate culture that positioned iGate as one of the leaders in IT staffing industry.

Conceptualized and developed ‘Service Center’ implementation.

Supervised, and mentored, a global team of HR professionals in technical and managerial (dual) career tracks.

Experienced in diversity management dealing with cultural and language issues to meet corporate expectations.

Designed the US cultural mapping programs to train project managers, engagement managers, and practice managers.

Introduced and directed numerous HRIS programs using PeopleSoft such as performance management, compensation administration, expense reimbursement, skills repository tracking, and employee rewards.

Served as member and consultant in committees such as Business Process Reengineering (BPR), Employee satisfaction taskforce, and Employee Attrition Control.

Developed ‘Flight Risk Management Tool’ to control attrition.

Participated, developed and implemented successful strategic plans and marketing programs.

Organized and managed the task forces periodically to improve employee satisfaction.

Directed the PeopleSoft HRMS (Human Resources Management Systems) implementation team in the areas of data mapping, customization and enhancements.

Supervised several INS (Immigration and Naturalization Service) and Department of Labor audits successfully and conversant with work permits and immigration law.

Administered employees’ compensation packages, performance reviews (25-30/month), relocations (10-15/month) and reward programs.

Experienced in organizational conflict, crisis and diversity management.

Formalized and enhanced about 8-10 human resources methodologies, policies and procedures such as employee on-boarding programs, orientations, salary and cola implementations, retention strategies, Flight Risk Management, productivity improvement, skills repository, employee rewards, service center concept, technical training, career path strategies etc to ensure near flawless operations.

Trained in Six Hats methodology.

Recipient of ‘Employee of the Month’, ‘Employee of the Quarter’ and ‘Employee of the Year’ along with other recognition.


Carnegie Mellon University, Pittsburgh, PA: Master of Public Management (distinction), H. John Heinz III School of Management. Concentration: Business Planning, Strategic and Financial Management.

Certified Human Resources Professional with PHR

Member - Society for Human Resources Management (SHRM)

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