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Customer Service Manager

Forest Hills, New York, 11375, United States
February 15, 2019

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***-** **** ******, ******* NY 11364 Mobile 718-***-****

Award-winning multilingual-banking professional with experience in operation and customer service comfortable working in a fast paced, high volume environment.


Monte dei Pasci di Siena Bank, NY May 2017 to Present

Check processing and Customer service clerk with Single teller Window

Responsible for the processing of all customer deposit received by mail or at the teller window

Performing teller duties, and assist depositors with all teller functions with courtesy and professionalism

Responsible for “The Cash on Hand” of the Branch

Responsible for the processing of all in-clearing checks via check 21

Responsible to investigate claims from customers received from the Relationship Manager

Responsible for opening, registering and distribute the incoming mail.

Gemstone Key Food, NY March 2014 to April 2017

Junior Accounting clerk

Responsible for the reconciliation of daily reports for 3 Supermarkets

Responsible for the reconciliation of the Cash on hand vs the Business reports

Responsible to create new accounting template to be used by the Accounting firm

Responsible for a portion of the Payroll process.

Chase Bank, Jamaica, NY December 2011-December 2013

Head Teller

Verify all receivable cash and checks from clients.

Provide counting and sorting services.

Customer service and maintenance of client relationships.

Citibank, New York, NY November 2007-November 2011

Commercial Lending Head Teller

Lead Processor for armored receivables.

Operate high-speed sorting technology equipment.

Detect counterfeit bills and measure quality for re-issue. Opening on the window performing teller duties, and providing depositors with all teller functions with speed and professionalism.

Supervised and assisted other tellers to assure no issue would arise and the teller operation would run properly.

Banca Nazionale del Lavoro, NY July 1992- October 2007

Client Relationship Representative – Private Banking

Handle all deposits and withdrawals at bank teller’s counter, including commercial and diplomatic accounts.

Daily proof of cash and vault.

Perform Quality Assurance on KYC profiles for Credit Department and Marketing Department.

Perform all Checks Processing functions, including scanning, in clearing, returns and internal

posting of batches.

Service Global Wires Department.

Amalgamated Bank, New York, NY March 1991-April 1992

Assistant Manager – Producers, Planning and Regulatory Compliance

Assistant to Compliance Officer, BSA Officer and Procedures Manager.

Management Trainee/Procedures Analyst

Documented procedures and assisted on BSA, CRA and lending laws/regulations.

Reviewed procedures to strengthen internal controls and provided recommendations.

Assisted on the creation of procedures and annual review manuals.

Completed management training program and credit/trading seminars.

MACY’S Department Stores, New York, NY June 2000-present

Customer Service Assistant (Part Time position)

Senior Sales Person within Jewelry Department.

AWARDED -Employee of the Year 2009, 2010, 2011, 2012.


Associates Degree in Economics, with minor in Law – University of Caraboro, Venezuela


Native fluency in Spanish and Italian.

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