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Information Technology Representative Specialist

Location:
Towson, MD
Salary:
$55,000 - $65,000
Posted:
February 19, 2019

Contact this candidate

Resume:

Warren Vernell McCoy II

**** ******* *****, *********, ** 21234

Mobile: 443-***-**** Mobile 2: 443-***-****

Home: 410-***-****

Email: ac8i8e@r.postjobfree.com

Objective:

To obtain a position with a company that I can utilize my 12 years of experiences within the field of IT technology, electronics, computer repair, networking systems, security alarm and video surveillance systems, VOIP phone systems, telecommunications systems, and electrical/electronic technical support.

Summary of Qualifications:

12 years of experiences in the broad range field of IT technology, electrical/electronics, computers, hardware, software, telecommunications and networking systems.

Excellent verbal and written communication skills.

Works well with others on a team or individually when needed.

Able to read, interpret circuit diagrams, and understand blueprints and schematics.

Familiar with AC and DC electrical currents.

Proficient with Microsoft office packages (Word, PowerPoint, Outlook & Excel).

Proficient with networking protocol, configuration of Cisco routers and switches & UTM firewalls.

Proficient with installation of security alarm systems, video surveillance, & conferencing systems.

Skilled in testing, installation, operations, repairing. troubleshooting, and maintenance of electrical & electronic equipment

Experienced in troubleshooting, programming & installing phone systems such as: PBX systems, Nortel KSU 0 x 32 and 8 x 24, Auto Attendant, Voice Mail, Paging systems, Avaya and VOIP.

Knowledgeable and familiar with cross connecting 66 blocks, and also familiar with 4 pair to 100 pair cabling.

Areas of Expertise:

Electrical/Electronic Engineering Computer Repairs & Installation Soldiering

Switch & Router Installation Linux & Windows Low Voltage Cabling Installation

Customers Service VOIP Phone Systems Technical Support

Equipment Maintenance Video Surveillance Hardware & Software Installs

Security Alarm Systems Networking Protocol Telecommunications

Network Cabling and Patch Panel Installation Video conferencing systems

Professional Experiences:

International Business Machine (IBM), Baltimore MD Sept 2016 – Present

Information Technology Representative Specialist

Essential Job Duties:

Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD).

Deployment of Cisco Layer 2 networking equipment.

Troubleshoot, Install & configure UTM Fortinet Firewalls, Cisco Switches, & Routers.

Install & troubleshoot Cisco Wireless controllers for wireless access points.

Troubleshoot, test, quality assurance of server hardware.

Terminate low voltage Cat5 and Cat6 cabling.

Professionally resolve hardware issue via trouble ticket.

Create tickets within the ticketing system to address problems, incidents and changes of hardware.

Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment, processes and teams.

Install, test and label cable and fiber using standard data center protocols and use cable management systems.

Troubleshoot and repair laptops, PC hardware and software installation & printers

Installed video surveillance systems

Installed security alarm system (BOSCH)

Travel throughout the United States for projects.

Walgreen’s Pharmacy, Baltimore, MD APR 2007 – Sept 2016

Computer & Electronic Engineer

Chief tech supervisor of the DC, MD, VA, West VA, PA division from 2010 to 2015, which supervised a total of 8 field technician that covers a total of 175 stores. Provides onsite and remote technical support to the stores that may have any issue with any of the electronic equipment inside the stores. Also work with a team to build new stores, or acquisition of prior business that Walgreen’s brought or merge with. Other duties includes:

Install satellite equipment on the roof of the buildings, locate a proper signal and cross pole strength, for stores to transmit and receive data through the satellite or use it for back up purpose just in case circuit goes down.

Install wireless Cisco AP’s through the store, which is use to communicate between the stores AS400 server and MC9190 telxons units. Also allows the store to have Wi-Fi capabilities when you are in the stores.

Install and maintenance all electrical & electronic equipment in the stores, or other location that is affiliated with Walgreen’s which includes: 14 major hospitals, Volvo plant in Hagerstown MD, Microns in Manassas, VA, The Discovery building in silver springs MD, Public relations building in Washington DC,

Install and configure Cisco 2960 G, 3560 POE, 2950, 2960 –S switches, Cisco routers, and Fortinet UTM Firewalls.

Install Bosch security surveillance systems, fire alarm systems and security alarm systems

Install and configure IMS servers & AS400 servers which in some case, may have to install hardware for these servers.

Install video conferences T.V’s, video projectors, & microphones.

Install music speakers and tele-paging system throughout the stores.

Install, test and do maintenance on electronic article surveillance checkpoint gates.

Run and terminate low voltage wiring throughout the site, and use a line tester to test each line that was installed, to make sure the lines have no breaks or if it’s terminated correctly at each location.

Install voice over internet protocol (VOIP) & Avaya phone systems.

Work on call basis within a 24 hours 7 days a week and work in all types of weather.

Install Indyme systems which includes: customers call buttons, panic buttons for the pharmacy that is connected to 911,, SESPS systems which notifies the store what doors are open, and receiving doorbell

Install drive thru systems

Install motion sensors in the pharmacies.

Install and maintenance of Yuyuma pill machine.

Install and maintenance of photo equipment such as kiosk, photo labs, postal printers, and canvas printers

Install zero clients in certain areas in the stores where there are television which shows, prescription waiting and ready list, prices for the health clinics, and advertisements.

Work on a team to convert other business into Walgreen’s that even was brought out by Walgreen’s or merges with the company.

NOTABLE PROJECTS WITH THE COMPANY

Duane Reed Pharmacy Conversions in New York City

Project HUB Conversions in Hagerstown MD which includes: Volvo Auto Plant & Health Care Clinic, 1 Major Hospital, 2 Clinical Buildings

Project Rogers Conversions in Maryland and DC which includes, 8 Major Hospitals : Sinai, GBMC, Bon Secure, Saint Agnes, Children’s Hospital, Howard University Hospital, Saint Joseph, John Hopkins

Flagship Store’s Project in Washington DC, New York, Chicago & Los Angeles

Dolorean Rite Aid Conversion

EDUCATION AND TRAINING

University of Maryland University College, Maryland

B.S (Computer Networking & Cyber Security) Major

B.S (Terrorism & Critical Infrastructure) Minor

In School/ Working on receiving B.S

ITT TECH Technical Institute Owings Mills, Maryland

B.S (Electrical and Electronics Engineering)

Working progress/Unfinished due to school closed.



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