Houston, TX ***** • 832-***-**** • ac8i7l@r.postjobfree.com

Professional Summary

Team-oriented Senior Sales Consultant committed to creating fresh, dynamic content to satisfy the marketing and public relations needs of customers. Proficient in monitoring industry changes and analyzing competitors to create innovative, unique and marketable displays, store ads as well as excellent customer service to increase sales and repeated business.

Skills

MS Office Suite

Highly organized

Strategic planning

Skilled multi-tasker

Interpersonal skills

Conflict resolution

Team leadership

work history

Senior Sales Consultant (Furniture) - 04/2005 to Current

Office Depot Inc. - Houston, TX

Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.

Key-holder responsibilities such as assisting managers in any security overrides due to incorrect pricing to satisfy all customer needs.

Developed sales plans to increase customer base and revenue.

Met or exceeded sales objectives on a consistent basis to drive company growth.

Stocked and replenished merchandise according to store merchandising layouts.

Educated customers about the brand to incite excitement about the company’s mission and values.

Engaged with customers in a sincere and friendly manner.

Priced merchandise, stocked shelves and took inventory of supplies.

Identified potential shoplifters and alerted management.

Assisted customers with prompt and polite support in-person and via telephone.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Followed merchandising guidelines to present visually appealing displays.

Answered customer questions regarding merchandise and pricing.

Contacted other store locations to determine merchandise availability.

Alerted customers to upcoming sales events and promotions.

Answered customer telephone calls promptly and in an appropriate manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Copy and Print Associate - 04/2005 to Current

Office Depot Inc. - Houston, TX

Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Supported Copy Center Supervisor with daily operational functions.

Responded to customer requests via telephone and email.

Collated components for assembly.

Organized work to meet demanding production goals.

Assisted customers with same day orders such as business cards, laminations, prints, resumes etc.

Education

High School: 1997

Stephen F. Austin High School - Houston, TX

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