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Office Sales

Airdrie, Alberta, Canada
February 18, 2019

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Experienced administrator and effective communicator. Over 6 years of experience in executing policies and procedures with excellent service to clients, customers and vendors. Ever willing student of better professional practice aimed to improve the quality and scope of service. Stable performance under pressure and in the ability to multi task.


Excellent computer skills (proficient in Advanced MS Office – Excel, Word, PowerPoint, Outlook, Access and Inventory Management Database)

Effective and very matured interpersonal skills

Highly organized, disciplined in following through and meeting deadlines

Strong communication skills, effective in speaking and in writing

Strong work ethic, able to work independently

Excellent team player, ability to follow detailed instructions and quick learner

Knowledge of building systems and maintenance


Ensuring client and customer satisfaction by servicing requests promptly and accurately

Managing account receivables, issue sales and purchase orders

Carried out administrative duties as required; answer phone calls, attend meetings, maintain database, monitor schedules and deadlines, attended to complaints from clients and customers

Worked as member of a team, trained new staff and developed tools and strategies to assist with manufacturing processes

Contributed to the development, evaluation and implementation of adaptable processes to enhance continuous improvement

Ability to troubleshoot, analyze and review processes to maintain or improve quality standards

Set up, maintained accountability for, and reported on process and product measurement systems


OFFICE & WARRANTY ADMINISTRATOR, Petwa Ltd, Calgary, AB 2014 - 2018

Answered phone calls and email enquiries about products, orders, etc

On site account receivable and monthly remittance to head office

Developed product knowledge, able to help customers more

Processed warranty using company procedure in the inventory management database

Updated database regarding products, manuals, modifications to inventory locations

Generated documents to assist production in completing manufacturing processes

Developed and maintained filing system for customer records, sales orders and purchase orders.

Maintained office supplies, warehouse supplies and service request with maintenance personnel

ADMINISTRATIVE SUPPORT, Government of Alberta, Calgary, AB 2011 - 2012

•Managed the administration of 11, 000 client records

•Merged new information with existing profiles

•Maintained confidentiality while handling sensitive information

•Used initiative in organising work and decision making

•Liaised with HR staff regarding work scheduling

•Managed mail administration

MAINTENANCE ADMINISTRATOR, Roundside Properties Ltd, Enfield, UK 2009 –2011

•Generated and maintained office records regarding properties being managed

•Received service requests, inquiries and complaints over phone and in person

•Made referrals to appropriate technical personnel for follow-up

•Liaised between management, clients and vendors

•Worked as a team member to ensure company goals are met on a daily basis

•Represented the company in a positive and professional manner

•Performed other duties as required.

TEACHING ASSISTANT, Parkview Academy, Haringey, UK 2005 –2008

•Supported inclusive learning in science and mathematics lessons across grades 7 to 12

•Covered lessons in the absence of teachers

•Assisted students with additional needs in lessons

•Developed procedures to enhance the profile of support assistants

•Set up wall displays, filing systems and maintained students records

•Demonstrated and developed skills in interpersonal relations

•Coordinated and presented students' annual report

•Liaised with students about areas of need and communicated with parents.


Standard First Aid (CPR & AED) 2017

Canadian Condominium Institute CM100 Course 2017

4th Class Power Engineering 2014

B.Sc. Chemistry 1999

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