HAZELINE WALLACE

**** **** ******, *********, ** 28208 – 980-***-****

ac8i4j@r.postjobfree.com

OBJECTIVE

To obtain employment with an organization where I can utilize my experienced customer service background, time management skills, and genuine enthusiasm to contribute to a company that offers a clear path for advancement.

HIGHLIGHTS

Skilled in Microsoft Office Applications

Superior Communication Skills

Able to prioritize and manage multiple assignments, utilizing strong organizational and office skills

Able to meet schedules and deadlines through accurate and quality work

Time Management Skills

Decorated Customer Service Background

Highly Adaptable to change

WORK HISTORY

National Kidney Services-Charlotte, NC 2016 -2018

Customer Service Representative

Worked in small call center; placed several outbound calls to customers to see if they had donations of clothing,

House hold items or other items they may want to donate to the Kidney Foundation to be distributed to various

Carolina Value Village Stores in surrounding areas in NC and SC,

Convergys Corporation-Charlotte, NC

Customer Service Professional 2013 - 2015

Worked for client, Blue Cross Blue Shield; assisted members with benefit information, also assisted several Doctor offices and hospitals with billing and coding information for various members.

Worked for client, Charter Cable; assisted up to 100 customers per day with technical and billing issues, also made payment arrangements and processed payments.

Centralized Showing Service- Charlotte, NC

Customer Service Representative 2008 - 2011

Provided professional customer service while assisting 50 to 100 Realtors daily with potential buyers.

Processed requests from buyers and agents concerning information like entry codes, pet information and alarm information, Etc.

Returned calls as needed in a timely manner.

ICOR (Dominion Gas Company) – Charlotte, NC

Customer Service Representative 2006 – 2007

Provided efficient customer service in a high volume call center, assisting customers with their energy bills.

Provided payment arrangements, verified and updated customer information.

Resolved complaint issues and performed follow-up calls to ensure customer satisfaction

Hearst Publishing Company – Charlotte, NC

Accounts Receivables 1997 - 2005

Processed daily lockboxes from 4 to 5 banks.

Generated re-bills, requested documentation from clients to support charges, and addressed various correspondences.

EDUCATION

Central Piedmont Community College – Charlotte, NC

Associate in Applied Science – Business Administration

* Worked as volunteer for 2 years at Presbyterian Hospital

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